My Financial Situation Is Short Term and Temporary › My Financial Situation Is Long Term and Permanent › Hardest Hit Fund (HHF) ›Since the process of obtaining mortgage assistance could be long and complicated, the more engaged and responsive you are, the smoother it will likely be. It’s your responsibility to:Proactively communicate with your mortgage companyOpen and respond to all solicitation letters and phone calls from your mortgage company. However, be aware of mortgage modification scams. Keep a contact logSubmit documents to your mortgage companyKeep copies of all documents you submit to your mortgage companyUpdate your documentation every 30 days (if necessary)