About us
We are the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.
Your stories help us understand what’s happening in the financial world. Since we began in 2011, we’ve helped return $4 billion to American consumers as a result of our enforcement actions. Your stories help us to do that—your stories matter.
Here’s how telling your story works:
1. You tell your story
We want to hear from you about positive or negative experiences you’ve had with the financial products and services in your life.
2. We read your story
Someone at the CFPB will read your story. We take steps to protect your personal information, and your story is never shared with the public without your permission.
3. Your story helps others
The more we hear from you, the more insight we gain into what’s happening in the financial world and how it’s affecting you. We see trends and work to head off problems. Learn about our recent enforcement actions.