Customer Support
Do business with NITAAC and you'll learn one thing quickly-- the customer always comes first. We've geared our operations around your needs. Whether you're just beginning a solicitation and need help with research, or you've already placed a task or delivery order on one of our vehicles, NITAAC is committed to making sure you get answers faster, so you can keep your acquisitions on track. Call or email NITAAC Support with any technical, contractual or procedural question, and we'll get back to you quickly, typically within 1 hour.
Technical Reviews
When you submit a Statement of Work, Statement of Objectives, or Performance Work Statement to NITAAC through our secure, web-based ordering system (e-GOS), we automatically perform a comprehensive assessment within 24 hours. Our team reviews each requirement for scope, clarity and other factors which can affect the quality of responses you ultimately receive. After review, we return it with recommendations, which you are then free to incorporate into your requirements packages. The customer is always the ultimate decision maker, and NITAAC offers guidance simply as a value-added service.
Tools and Templates Library
NITAAC has put together a library of common acquisition tools and templates based on our 20+ years of experience in GWAC administration. If you don't see what you need, please don't hesitate to contact NITAAC Support and ask as we have many more specific examples than those currently found in the library.
Free Training
Learn how to reimagine your IT procurement with a free NITAAC training.
During NITAAC’s complimentary training sessions, our training specialists will demonstrate how GWACs enable you to leverage buying power and increase productivity with NITAAC's electronic Government Ordering System (e-GOS). What’s more, attendees can earn 2 Continuous Learning Points (CLPs).
Frequently Asked Questions
NITAAC has compiled a list of Frequently Asked Questions about our Program, e-GOS system and vehicles. You can easily narrow your search by clicking on the links provided. If you don't find what you're looking for, simply email or call the Customer Support Center and we'll be happy to assist you.