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PIH-REAC Technical Assistance Center (TAC)

IMS/PIC Upgrade Information

Recently, the Inventory Management/Public Housing Information Center (IMS/PIC) system was upgraded to align with industry best practices for security and data integrity.  You can read the initial notification that was sent out here.  A follow-up notification was sent out to PHAs on 03/26/20 to notify them that the system was up and ready to use.

To see a list of known issues and workaround instructions for select issues, please visit the IMS-PIC home page.
 

The mission of the Real Estate Assessment Center (REAC) Technical Assistance Center (TAC) is to provide multi-channel contact center services that support the HUD mission in order to create strong, sustainable, inclusive communities and quality affordable homes for all. The TAC manages strategic and tactical communications with Departmental Business Partners and Departmental Customers for more than 35 program, business area, information technology, and functional offices within HUD.

As the ‘face of HUD,’ TAC commitment to customer service satisfaction in the delivery of governmental services is achieved through strategies, services, and operations grounded in the application of Knowledge Management principles and Six Sigma quality assurance and control techniques.

Customers may call the TAC Monday through Friday, 7:00am - 8:30pm EST.

PIH-REAC Technical Assistance Center

Phone: 1-888-245-4860
Fax: 202-485-0280
 Monday through Friday | 7:00am - 8:30pm EST

You may also reach us through email at REAC_TAC@hud.gov. You will receive a response by return email or telephone.

Further assistance can be obtained through the REAC TAC Customer Community Portal
 

TAC Notice

Phone Options

Descriptions

When calling choose the best option for your request, be logged into the REAC system, be ready to share:

  • Login ID number
  • PHA Code
  • TIN number
  • FHA number
  • FYE
  • Error Message
  • Any other specific information needed to answer your inquiry

Press 1

 If you are unable to log in or for assistance with your user ID, including password resets, registration, key codes, business partner maintenance, or system administration.

Press 2

 For assistance with financial inquiries for either Multifamily or Public Housing properties.

Press 3

 If you are an inspector.

Press 4

 For PIC issues.

Press 8

 For support in Spanish.

Press 9

 For assistance with any other issue, including Multifamily or Public Housing queries.

Press 0

 To repeat this menu

If you are a Lender or Broker, send an email to sfadmin@hud.gov.

Submit an inquiry

HUD security protocol PROHIBITS sending sensitive information, such as, Social Security Numbers, passwords, and other individual personal data through web, fax or email.

 

 

Mailing Address:

U.S. Department of Housing and Urban Development (HUD)
Office of Public and Indian Housing
Real Estate Assessment Center
550 12th Street, SW
Suite 100
Washington, DC 20410