Stefanie Langsam has over 25 years of broad-based management and leadership experience in both administrative and operations environments, with a focus on customer relationship management and citizen service delivery.
Stefanie worked on the original VCF from January 2002 until it closed in 2004. As an IBM project manager she led the teams responsible for the operations of the helpline, claimant assistance walk-in sites, and appeals process; and the case manager team that handled the first-level review of claim submissions. Stefanie considers working with the original VCF to be her most personally and professionally rewarding experience. She witnessed first-hand the vital role the Fund – and those who interacted with the families of victims – had in the lives of people impacted by the tragic events of that day. She was quick to return to DOJ as a consultant when the opportunity arose in 2011 to support the reopened VCF (VCF2), and is passionate about the VCF’s mission.
When she joined the VCF in 2011 as a consultant to the program, Stefanie played an invaluable role “behind the scenes.” She held a key position on the leadership team on operational, communications, and policy aspects of the VCF, and had a lead role in the implementation of the changes required by the December 2015 reauthorization. In June of 2016, Stefanie became a VCF Deputy Special Master, joining the Department of Justice (DOJ) as a member of the Senior Executive Service. In this role, she continues with those responsibilities, and is also directly in charge of day-to-day operations, including the claims management system, internal and external communications, Helpline, data and reporting, payment processing, document management, claim review support activities, quality review, and contract management.
Stefanie holds an MBA from the University of Maryland Robert H. Smith School of Business. She has spent over 20 years of her career working with government clients and has proven herself as an outcomes-oriented professional who is passionate about work that has a direct impact on the organization and those they serve. Prior to joining the Department of Justice, Stefanie owned her own consulting firm for ten years, which she launched following a successful career at IBM Business Consulting Services (formerly PriceWaterhouseCoopers and Price Waterhouse LLP).