What is The Guide to Providing Effective Communication and Language Assistance Services?

• The Guide will help you and your organization provide effective communication and language assistance services to culturally and linguistically diverse individuals receiving care and services from your organization.
• It covers strategies for communicating in a way that considers the cultural, health literacy, and language needs of your patients and their families.
• Two tracks of the Guide are available.
  • One is tailored to health care administrators, with information on planning, implementing, and evaluating effective communication and language assistance services.
  • One is tailored to health care providers (or those providing direct care and services), with information on cross-cultural communication skills, working with an interpreter, and more.

Who should read the Guide?

• The Guide is designed for health care providers, administrators, and executives who work across a broad spectrum of health care organizations, including medical care, mental health services, oral health care, emergency services, long-term care, public health services, and more.
• The information in this Guide is relevant to both small and large health care organizations.