User Research
Resources on User Research
18F Research Guidelines —Covers the basic principles research: informing and getting consent, and managing personally identifiable information (PII)
Addressing Barriers to User-Centered Design —An overview of the most common barriers and how federal agencies might address them.
Managing Research Projects Remotely —Best practices for distributed teams.
The basics of human-centered design in government —How the Lab at OPM drives innovation through design education
Stakeholder and User Interview Checklist —Stakeholder and User Interview Checklist
Usability Testing with Steve Krug —Get started making usability fixes to your website or product.
Guide to the Paperwork Reduction Act —A plain language guide which answers the most common questions to the PRA
Tips for Starting Your Customer Experience Journey —Low-cost, low-lift actions that any federal employee can take to improve customer experience.
Tips for capturing the best data from user interviews —How to ensure the most useful information makes its way back to your team for further analysis
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
DigitalGov User Experience Resources —DigitalGov’s user experience resources provide tools for federal employees on how to make products and services more user-friendly, …
News and Events on User Research
21 posts
USWDS Monthly Call - November 2020
Product lessons from the front lines of COVID-19 civic tech response
Mitigating Bias While Building Research Practices
Call for Participation: Government UX Summit 2020
Improving the Experience of Federal Grant Reporting
This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community. — via The Guide to the Paperwork Reduction Act
Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F
Dalia El-Shimy on Mixed Methods Design Research
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test. — via 18F