Communities of Practice

Customer Experience Community

Open to anyone with a .gov or .mil email address.

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To join, email CX-COP-subscribe-request@listserv.gsa.gov with CX LISTSERV in the subject.

1147 members

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The government Customer Experience Community of Practice (CX-COP) is an interagency group of customer experience practitioners, with over 800 members across more than 140 federal, state and local U.S. government offices and agencies.

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Join the CX-COP listserv and community to stay on the cutting edge of government customer experience, including news, training, best practices, and technology.

Community Conduct

The Communities of Practice are hosted by digital.gov, a service of the Technology Transformation Services (TTS) within the General Services Administration (GSA). GSA is a federal agency subject to the Freedom of Information Act (FOIA) and must comply with requests for records made under FOIA. As a result, all communications made on this Communities of Practice LISTSERV are subject to release under FOIA.

When participating in this CoP, follow Digital.gov Community Guidelines.