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Effective March 23rd, Veterans will be temporarily unable to self-schedule VA appointments or request community care appointments through VA Online Scheduling in order to avoid non-critical, in-person appointments.

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In the Spotlight

Upgrade Your My HealtheVet Account to Premium Status

Wondering why you should consider upgrading your My HealtheVet account to Premium? A Premium account gives My HealtheVet users the highest level of access to My HealtheVet features.

My HealtheVet offers three account types: Basic, Advanced and Premium. Anyone registering on My HealtheVet starts with a Basic or Advanced account. A Basic account provides access to medical libraries and allows you to enter personal data into journals and other tools to track your health measures.

When you register and select Veteran and VA Patient on the registration form, your profile information is linked to VA/DoD records. When this happens, your account is automatically upgraded to the Advanced level.

An Advanced account offers Veterans and VA Patients a higher level of access than the Basic account to My HealtheVet features including:

For Veterans and VA patients, a Premium account includes all the features of a Basic and Advanced account, plus these services:

The VA Blue Button is a feature available to all My HealtheVet members. Access to VA Blue Button reports is based on your account level.

Consider registering if you do not have a My HealtheVet account.

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Interested in upgrading to a Premium account? Let's get started!

To upgrade a My HealtheVet account to Premium status, you will need to:

  • Be a VA patient and have an active My HealtheVet Advanced account

  • Accept the current My HealtheVet Terms and Conditions

  • Provide a primary government-issued photo ID

  • Provide a secondary form of ID when your primary ID does not match your official VA medical record (such as a recent name change)

There are two ways to upgrade your My HealtheVet Advanced account to Premium. You can upgrade your My HealtheVet Advanced account online (DS Logon Premium Account and ID.me) or in person (face-to-face and video conference) at a local VA facility:

  • Sign in with a Sign-in Partner (online)

  • Upgrade in person at a VA Facility

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Upgrading Your My HealtheVet Advanced Account to Premium Using a Sign-in Partner

To upgrade your account using a Sign-in Partner (DS Logon Premium Account and ID.me), follow these steps

  1. From the My HealtheVet sign in page, sign in to your Advanced My HealtheVet account using a Sign-in Partner

  2. Select the Upgrade Now button

  3. Check the certification box to verify you are the owner of the My HealtheVet account

  4. Select Continue

  5. Check the Accept My HealtheVet Terms & Conditions box

  6. Select Continue

After selecting Continue, your My HealtheVet Advanced account will upgrade to a Premium account.

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Upgrading Your My HealtheVet Advanced Account to Premium at a VA Facility

When upgrading your Advanced account to Premium status at a VA facility, you must have accepted the current My HealtheVet Terms & Conditions and present a valid, current government-issued photo ID to a My HealtheVet Coordinator or another authorized staff member. Select a link below for the lists of acceptable IDs and documents:

After completing the in-person identity verification process, your My HealtheVet Advanced account will upgrade to Premium status.

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List of Acceptable Primary and Secondary Documents

The following documents are acceptable for the purpose of verifying your identity. All documents presented in person must be current and valid.

Primary ID
Government Issued Photo ID
Veteran Health Identification Card (VHIC)
Veteran Identification Card (VIC)
U.S. Passport or U.S. Passport Card
Permanent Resident Card or Alien Registration Receipt Card (Form I-551)

Foreign passport that contains a temporary I-551 stamp or temporary

  • I-551 printed notation on a machine- readable immigrant visa
Employment Authorization Document that contains a photograph (Form I-766)
Foreign passport with Form I-94 or Form I- 94A that has the same name as the passport
Driver's license or ID card issued Federally, by a State, or an outlying possession of the United States Government; the card must contain a photograph and information such as name, date of birth, gender, height, eye color, and address (includes Personal Identity Verification [PIV] cards)
U.S. Military ID card (both active and retired acceptable) or draft record issued by National Archives and Registration Administration or Selective Service System
Non-U.S. Driver's license or foreign government issued ID card, includes passports; the card must contain a photograph and information such as name, date of birth, gender, height, eye color, and address
Secondary ID
Non-Picture ID and/or Acceptable Picture ID not issued by Federal or State Government
U.S. Social Security Card issued by the Social Security Administration
U.S. Original or certified Birth Certificate
Certification of Birth Abroad Issued by the Department of State (Form FS-545)
Certification of Report of Birth issued by the Department of State (Form DS-1350)

U.S. Certificate of Naturalization

  • (Form N-550 or N-570); must contain a photograph or information such as name, date of birth, gender, height, and eye color
U.S. State or territory issued Voter's Registration Card
Native American Tribal Document
U.S. Citizen ID Card (Form I-197)
Identification Card for Use of Resident Citizen in the United States (Form I-179)
Employment Authorization document issued by the Department of Homeland Security
School ID with photograph
U.S. Coast Guard Merchant Mariner Card
Residential utility bills

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Updated June 12, 2020