Our Quality and Value Promise
Our Quality & Value Promise: A Commitment To Your Mission
We help boost your agency's success by delivering responsive, cost-effective administrative support, with dedicated customer service, customized to your agency's needs and budgets. ARC provides the highest quality and best value in a wide array of administrative services for the federal government.
Our Transparency
We provide our customers greater price transparency with insight into our budget, cost model methodology, direct FTE distribution and pricing by each of our administrative services. The data provides a two year comparison.
- FY21 Pricing Transparency (PDF, 23MB)
- FY20 Pricing Transparency (PDF, 52MB)
- FY19 Pricing Transparency (PDF, 33MB)
- FY18 Pricing Transparency (PDF, 25MB)
- FY17 Pricing Transparency (PDF, 17MB)
- FY16 Pricing Transparency (PDF, 18MB)
Audit Reports (SSAE18 SOC Reports)
- Audit Report for 2013 (PDF, 678K)
- Audit Report for 2014 (PDF, 846K)
- Audit Report for 2015 (PDF, 826K)
- Audit Report for 2016 (PDF, 1.0 MB)
- Audit Report for 2017 (PDF, 1.0 MB)
- Audit Report for 2018 (PDF, 1.0 MB)
- Audit Report for 2019 (PDF, 3.0 MB)
- Audit Report for 2020 (PDF, 1.0 MB)
Letters from ARC Management:
Bridge letters
- Bridge Letter Q4-2014 (PDF, 539K) - ARC's internal controls
- Bridge Letter Q1-2015 (PDF, 491K) - confirming ARC's internal controls
- Bridge Letter Q2-2015 (PDF, 492K) - confirming ARC's internal controls
- Bridge Letter Q4-2015 (PDF, 559K) - confirming ARC's internal controls
- Bridge Letter Q1-2016 (PDF, 301K) - confirming ARC's internal controls
- Bridge Letter Q2-2016 (PDF, 543K) - confirming ARC's internal controls
- Bridge Letter Q4-2016 (PDF, 548K) - confirming ARC's internal controls
- Bridge Letter Q1-2017 (PDF, 370K) - confirming ARC's internal controls
- Bridge Letter Q2-2017 (PDF, 356K) - confirming ARC's internal controls
- Bridge Letter Q4-2017 (PDF, 382K) - confirming ARC's internal controls
- Bridge Letter Q1 - 2018 (PDF, 371K) - confirming ARC's internal controls
- Bridge Letter Q2 - 2018 (PDF, 291K) - confirming ARC's internal controls
- Bridge Letter Q4 - 2018 (PDF, 35K) - confirming ARC's internal controls
- Bridge Letter Q1 - 2019 (PDF, 33K) - confirming ARC's internal controls
- Bridge Letter Q2 - 2019 (PDF, 84K) - confirming ARC's internal controls
- Bridge Letter Q4 - 2019 (PDF, 92K) - confirming ARC's internal controls
- Bridge Letter Q1 - 2020 (PDF, 234K) - confirming ARC's internal controls
- Bridge Letter Q4 - 2020 (PDF, 123K) - confirming ARC's internal controls
Customer Notifications
- ARC Customer Notification of Changes 02/01/2018 (PDF, 98K)
- ARC Customer Notification of Changes 03/01/2019 (PDF, 82K)