Philadelphia Financial Center

The Philadelphia Financial Center (PFC) is the consolidated nationwide service center for all misdirected payment activities and the backup site to the Kansas City Financial Center (KFC) for payment disbursement and print production.

Misdirected payments are payments not received by the right person, at the right place or time. Examples include payments made to deceased individuals, invalid bank accounts, checks that have been counterfeited or altered, or forgery claims.

Among the over 300 federal agencies that PFC supports, our largest customers are the Department of Labor, Internal Revenue Service, Railroad Retirement Board, Social Security Administration, and Veterans Administration.