One resource available to Title VI Programs include the Title VI Evaluation Tool (Excel) and Title VI Evaluation Tool User Guide (PDF) to help Title VI programs create and customize client feedback surveys for Part A/B and Part C services.
The Administration for Community Living (ACL) encourages all Title VI grantees to participate in regular program evaluation. Evaluation is the ongoing and systematic process of gathering information to provide useful feedback that can be used to refine program services. Routinely evaluating program services and participant satisfaction can help Title VI programs ensure the needs of their elders and caregivers are being met.
Evaluation can sometimes feel like a challenge. As program directors, you likely have questions about your program but may not know where or how to start with evaluation.
As part of the Evaluation of the ACL Title VI Programs , ICF, in partnership with ACL, worked with a group of Title VI grantees to understand the kinds of questions local Title VI programs have about their program and what types of resources would be most helpful in answering those questions. A common concern shared by program staff was how to know if program services are meeting the needs of elders and caregivers and what other needs elders and caregivers may have. To help with that, ICF developed the Title VI Evaluation Toolkit (under Resources and Useful Links). The toolkit, developed with input from local Title VI program staff, is a ready to use resource designed to help Title VI programs better understand how nutrition services, supportive services, and caregiver support services are meeting the needs of elders and caregivers. The Title VI Evaluation Toolkit includes:
User Guide– provides step-by-step guidance to help program staff evaluate their program. The User Guide includes sections on preparing for evaluation, collecting feedback from elders and caregivers, and analyzing and using findings.
Surveys– two surveys, one for Title VI elders and one for Title VI caregivers, to help program staff assess elder and caregiver use and satisfaction with program services. Each survey (Part A/B and Part C) includes questions designed to gather demographic information (e.g., gender, age, living status) and information specific to either Part A/B (nutrition and supportive services) or Part C (caregiver support services) including participation, satisfaction, and unmet needs.
Survey Response Spreadsheet– to help program staff analyze their survey responses with auto-generating tables and charts. After entering the survey results in the pre-built spreadsheet (step-by step directions are in the User Guide), the spreadsheet will automatically create graphs to help program staff better see and understand their data.
Evaluation is an important tool to help ensure our programs are meeting the needs of the elders and caregivers in our communities. The Title VI Evaluation Toolkit can help you better understand who your program is serving, how program services are being used, and identify opportunities to strengthen program services. We encourage you to download your free copy of the Title VI Evaluation Toolkit– the User Guide will walk you step-by-step through using the surveys to gain valuable information from your elders and using that information to inform your program planning. For more information,
contact: Kristen Hudgins at kristen.hudgins@acl.hhs.gov or 202-795-7732.
“I honestly love the Graph Charts, it is a very helpful tool for our program and shows us exactly what our elders needs are.” – Title VI grantee