Getting Started – Request a User Account

All paper account requests must be made by the prospective user’s supervisor or other authorized Partner/Agency official.

1. The requester must complete and sign the first section of the Federal User Account Request Form.
2. The person who will be receiving access needs to:
   • Sign and date the second part of the form (Data Access/Security Compliance Statement)
   • Sign and date the main signature page and the Addendum signature page in the HHS Rules of Behavior. (Alternatively, you may substitute a signed copy of the Rules and Behavior form from your own Department/Agency)
   • Write your Government HSPD-12 Identification Card (PIV)
   • Have the authorizing official complete the authorizing section by verifying the Government HSPD-12 Identification Card (PIV) card
3. Email all required documents to the GrantSolutions Help Desk at help@grantsolutions.gov or fax to (703) 288-5390. Please note we cannot accept emails to the Help Desk over 5 MB in size. If you have questions, please call the Support Desk at (202) 401-5282 or (866) 577-0771.

All paper account requests must be made by the prospective user’s supervisor or other authorized organization official.

1. The requester must complete and sign the first section of the Recipient User Account Request Form.
2. The person who will be receiving access needs to sign and date the second part of the form (Data Access/Security Compliance Statement)
3. Email all required documents to the GrantSolutions Help Desk at help@grantsolutions.gov or fax to (703) 288-5390. Please note we cannot accept emails to the Help Desk over 5 MB in size. If you have questions, please call the Support Desk at (202) 401-5282 or (866) 577-0771.

New user account requests (Federal and Recipient) for HUD, SSA, FMCSA, and FRA can be submitted using the Electronic User Request form.

If you have questions, you can refer to the Recorded Training Videos, Help Documentation, or call the Support Desk at (202) 401-5282 or (866) 577-0771.