The Office of Organizational Excellence drives quality, safety and integrity in the Veterans Health Administration. These components are critical to assuring that Veterans receive the best care possible, at the right time in the right place.
The VHA Code of Integrity
The VHA Code of Integrity underscores the unique role VHA staff play in Veterans' care. Centered around VA's ICARE values of Integrity, Commitment, Advocacy, Respect and Excellence, the Code provides high-level guidance regarding VHA's expectations for how VHA staff work together, provide care to Veterans, conduct research, maintain financial records, protect assets, and serve as government employees. In addition, the Code ensures all employees (and Veterans) feel empowered to provide firsthand accounts of their experiences. These accounts allow VHA staff to identify problems early on and rectify them. Whether it's a matter of quality, patient safety, patient privacy, or an issue related to fraud, waste and abuse, the Code protects all employees in stepping forward. Download the Code communications toolkit here.
VA Partners with CMS
A new partnership between VA and Centers for Medicare & Medicaid Services (CMS) begins in 2020 to improve care to our nation's Veterans. Click here to learn more.
Little C to Big C
The "Big C" approach to compliance is focused on feeling comfortable contacting the local compliance officer and complying with VHA's rules, regulations, and federal law. Click here to learn more.
Shared Governance: Shifting the Focus on Improving Quality and Safety
In early 2018, VISN 10 piloted the implementation of a quality and safety shared governance framework at two VAMCs: the Aleda E. Lutz VA Medical Center, Saginaw and the VA Ann Arbor Healthcare System.Click here to learn more.
Newly Established GOAL Provides Liaison Between GAO and HRL
Since GAO added Managing Risks and Improving Veterans Health Care to the High Risk List (HRL) in 2015, VA has worked to resolve the underlying issues to ensure Veterans receive the high-quality health care they deserve. Click here to learn more.
