The IPP support objective is to achieve 100% customer satisfaction. The IPP team is available to assist you with any technical problems or questions you have. If you are a government agency experiencing operating problems during your implementation, please contact your Agency Implementation Team (AIT) leader. You may direct all other inquiries to our Customer Support Team.

Standard Operating Hours:
8:00 AM to 6:00 PM (Eastern Time)
Monday - Friday (Except Federal Holidays)

For Requests Submitted Outside of Standard Operating Hours:
For support requests submitted before 8:00 AM ET Monday through Friday (except Federal Holidays), the IPP Customer Support staff will respond within the next business day.

For support requests submitted after 6:00 PM ET on Monday through Friday, or on weekends or Federal Holidays, the IPP Customer Support staff will respond within the next business day.