Contact Us
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Lenders, Servicers, and Technology Partners
Single-Family Business
Visit AskPoli.FannieMae.com for fast, clear answers to policy questions.
For more information about Single-Family products and services, visit Single-Family and Multifamily Business Contacts.
Interested in partnering with Fannie Mae? Click here to learn more about how to become a Fannie Mae customer.
Multifamily Business
For information about Multifamily Business products and services, including financing options on rental housing with five or more units or apartments, visit Single-Family and Multifamily Business Contacts.
Technology Support
Visit the Single-Family Technology Center for product information and assistance on Fannie Mae’s technical tools.
Visit the Multifamily Technology Support Center for assistance with our technical tools.
You may also call 800-2FANNIE (800-232-6643)
- Option 1, then Option 1 for Single-Family technology
- Option 2, then Option 1 for Multifamily technology
Investors
Investor Relations
For information about investing in Fannie Mae’s common stock, our financial performance, and our management of credit risk and interest rate risk, email Investor Relations. Or call 800-2Fannie (800-232-6643). Option 3.
Fixed Income Marketing
For information about Fannie Mae fixed-income securities, email Fixed-Income Securities Marketing or call 800-2Fannie (800-232-6643). Option 3.
Mortgage-Backed Securities
For information about Fannie Mae securities and other inquiries from MBS investors, email Mortgage-Backed Securities or call 800-2FANNIE (800-232-6643) for more information.
Homeowners, Renters and Real Estate Professionals
Help with Your Mortgage Loan
Your lender or mortgage servicer is the best resource for questions about your mortgage loan. Fannie Mae provides some helpful information:
- Visit our Loan Lookup Tool to confirm if the mortgage on your home is owned by Fannie Mae.
- Coronavirus (COVID-19) help for homeowners with a Fannie Mae-owned mortgage is available. Click here for details.
- Financially impacted by COVID-19 or natural disaster? Download our app to find relief options and resources on the go.
- If Fannie Mae owns your mortgage, or for information about a Fannie Mae lender, email the Fannie Mae Resource Center or call 800-2FANNIE (800-232-6643), Option 4.
- Find more information on buying and owning a home at www.KnowYourOptions.com.
Help for Renters
Your landlord or property manager are the best contacts for questions about your rental. Fannie Mae provides helpful information for renters:
- Coronavirus (COVID-19) help for renters is available here.
- Visit the Renters Resource Finder to check if your building is financed by Fannie Mae, and to locate types of assistance available to you if you’re facing financial challenges as a result of COVID-19, a natural disaster, or other difficulties.
- Financially impacted by COVID-19 or natural disaster? Download our app to find relief options and resources on the go.
Fannie Mae Real Estate-Owned (REO) Properties
Visit www.HomePath.com for general information on REO properties, and to search for listings or look up a listing agent. HomePath also provides helpful resources for both homebuyers and real estate professionals, such as financing options for REO properties.
For questions about how Fannie Mae sells REO properties, or about a Fannie Mae-owned property you are interested in purchasing, please email the Consumer Resource Center or call 800-2FANNIE (800-232-6643).
Other Inquiries
Career Opportunities
Join our team and help shape the future of housing. For information about employment opportunities with Fannie Mae, visit our Careers site.
Becoming a Fannie Mae Supplier
For information about becoming a supplier for Fannie Mae or questions about a registration in process, visit our Supplier portal or send us an email.
Media Contacts
Visit the Fannie Mae Newsroom for media-related inquiries and other resources.
Report a Concern
Fannie Mae's Mortgage Fraud Program
Submit a Suspected Mortgage Fraud Report to notify authorities of suspected mortgage fraud or call 800-2FANNIE (800-232-6643) for more information.
Information Security
Access Fannie Mae’s Information Security resources and learn about Fannie Mae’s Enterprise Certificate Service here.
Visit our resource page to report a potential security vulnerability.
Locations
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Atlanta, GA |
Boston, MA |
Chicago, IL |
Herndon, VA |
Los Angeles, CA |
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Philadelphia, PA |
Plano, TX |
Reston, VA |
Reston, VA |
New York, NY |
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San Francisco, CA |
Urbana, MD |
Washington, DC |