Contacting DCSA about your own background investigation?

Please find the appropriate contact in the My Background Investigation section of the DCSA website.

General inquiries from non-DCSA partner agencies can be directed to:

DCSA.pa@mail.mil

724-794-5612

Contact for DCSA Services to Partner Agencies

Agency Support Helpline, System Liaison
724-794-5612, x4600

Agency Training (Central Verification System, Position Designation, e-QIP)
703-603-0442
AgencyTraining@nbib.gov

Billing Contacts
DCSA Billing Oversight
Email: BillingOversightTeam@nbib.gov
Phone: (724) 794-5612 ext. 4490

• Investigation rate inquiries
• Potential billing errors
• Backup documentation requests (other than invoices)
• Electronic invoice retrieval

DCSA Interagency Agreements (IAA)
Email: FISIAA@opm.gov

• General IAA inquiries for background investigations
• Servicing agency inquiries
• IAA Signatures

Central Verification System (CVS) Access
724-794-5612, x4600 option 4
CVS@nbib.gov
Password reset: 724-794-7104

eDelivery Transmission Inquiries
eDelivery@opm.gov

e-QIP
Applicants: Need help logging into e-QIP? help
Applicants: Need help completing your investigation form?
Agency Users: Need help?

Fingerprint Transaction System (FTS)
General questions:
Fingerprints@opm.gov
FTS Accounts and Authorizations
724-794-5612, x4600 option 2
FTS@nbib.gov

Freedom of Information and Privacy Act
724-794-5612, x7000

Investigation Quality
Case quality concerns must be reported through the Quality Assessment Reporting Tool (QART). If your agency is not a registered user of the QART, you may start the registration process by contacting QART@dni.gov

NP2 Portal Support
202-795-2727,
NP2HelpDesk@opm.gov

PIPS Electronic Transfer Help
724-794-5612, x4600 option 4
CVS@nbib.gov

Request Reopen or Reimbursable Suitability Investigation (RSI)
Please see the RSI/Reopen webpage for instructions, submission form and more information.

Suitability Executive Agent
724-738-1190, x7400

Schedule subject interview around subject's deployment
FISCatcheminCONUS@nbib.gov

Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation
724-794-5228
CTRBoyersTelephoneLiaisons@nbib.gov

* Hearing impaired users may utilize the Federal Relay Service (external link) by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user

** Visiting the Federal Relay Service website (external link) will provide access to additional Toll-Free and Toll Access Numbers.