How do I get started?

If you are a current print subscriber, click here to activate your account. Click here to open a new account.

Back to Top

Why are you charging for some stories on your website?

The Star-Advertiser joins a growing number of small and large newspaper companies across the country, including the New York Times, that have taken this step. A recent University of Missouri survey found that at the papers in the United States that don't charge for online news content, only 15 percent had no plans to charge.

As with other papers that have begun charging, we view this move as an investment in the future so that we can continue our journalistic mission of offering a credible report of news, information and opinion. No other organization can match the Star-Advertiser's breadth and depth of Hawaii news, and revenue from digital subscriptions will contribute to a continuing investment in journalists and technology.

Back to Top

What will continue to be free on Staradvertiser.com?

  • Breaking News
  • Website Front Page
  • Weather
  • AP Sports
  • Section Fronts - Sports, Business, News, Editorial, Feature, Weather
  • Event Calendars
  • Honolulu Pulse
  • Photo Galleries
  • Blogs
  • Classifieds
  • Travel
  • Obituaries
  • Traffic
  • Star-Advertiser app for your mobile device

Back to Top

How will I know what story will require a subscription?

A Blue Star = Subscriber Content.

Back to Top

What time does new subscriber content appear on staradvertiser.com?

New subscriber content will be avaliable after 1:30 a.m HST daily. The Print Replica will be available no later than 6 a.m HST

Back to Top

For current print subscribers:

What do I need to do to get access to subscriber content on staradvertiser.com?

Current print subscribers automatically receive "All Access". Click here to activate your account. You will need your telephone number and delivery zip code. (Please note that free access is for home delivery customers only.)

Back to Top

For new subscribers:

What if I'm not a current print subscriber?

If you are not currently a print subscriber please click here to view our subscription options.

Back to Top

Can other members of my household get online access with my "All Access" subscription?

Currently only one login is included with each "All Access" subscription.

Back to Top

I am an international customer. How can I sign up for Star-Advertiser subscription?

If you live outside of the U.S. please call customer service at 1-808-538-6397 or click here

Back to Top

What if I have a business account(s), how do I access the website?

Online access for business customers will remain tied to the number of print subscriptions. Should you have any questions, please contact our circulation department at circulation@staradvertiser.com.

Back to Top

Will I need a digital subscription to comment?

You must be a subscriber to comment starting August 3rd.

Back to Top

How do I change my current digital subscription package?

Please contact our Customer Service department at (808) 538-6397 to change your subscription.

Back to Top

Why can't I log-on to StarAdvertiser.com?

Please visit our login help page.

Back to Top

What is the Print Replica?

The Print Replica of the newspaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - not including advertiser preprints - in PDF like form. It can be viewed on your computer's web browser, iPad, iPhone and some e-Readers.

If you are an "All Access" subscriber you have unlimited access to the Print Replica of the Star-Advertiser..

Subscribers have immediate access to their Print Replica (click here).

If you are unable to create your account, please contact Customer Service at customerservice@staradvertiser.com.

Back to Top

What you should know about the Print Replica:

Honolulu Star-Advertiser is a platform-independent portal. Viewing publications online requires no additional software or plug-in installation. It works on Windows and Macintosh systems. However, here are the minimum technical requirements for you to consider:

* Windows 2000, Windows XP, Windows Vista or Windows 7
* Internet Explorer 7.0+, Firefox 2.0+, Safari 2.0+ or Chrome 1.0+ - with cookies enabled
* Internet connection (broadband highly recommended)
* 1024 x 768 (or higher) screen resolution for optimal viewing

or

* Mac OS X or better
* Safari 2.0+, Firefox 2.0+ - with cookies enabled
* Internet connection (broadband highly recommended)
* 1024 x 768 (or higher) screen resolution for optimal viewing

Note: Latest releases of browsers are supported in beta.

Subscribers have immediate access to their Print Replica (click here).

Back to Top

Why do I have to sign up for the Star-Advertiser website to receive the Print Replica?

The Print Replica and the StarAdvertiser.com share the same login.

Back to Top

What is the cancellation policy?

You can cancel your subscription at any time. When you cancel, we will stop charging your account at your next scheduled deduction. Your unlimited access will continue until your subscription expires.

Back to Top

My question was not answered here. How can I get more information?

Call customer service at (808) 538-6397 (NEWS) or email customerservice@staradvertiser.com for more information.

Back to Top