Frequently Asked Questions: Syracuse.com Digital Subscriptions

Last Revised: Feb 4, 2020

GENERAL DIGITAL SUBSCRIPTION QUESTIONS

GENERAL ORANGE SPORTS INSIDER QUESTIONS

SUBSCRIPTION TROUBLESHOOTING QUESTIONS

GENERAL DIGITAL SUBSCRIPTION QUESTIONS

Why am I being asked to buy a subscription to syracuse.com?

Reporting local news professionally — sending reporters to the scenes of breaking news, producing investigative journalism that holds the powers that be in Central New York accountable, having a bench deep enough to bring you more and better Orange sports coverage than any other news outlet — is an expensive proposition. That why we need readers like you — readers who visit syracuse.com frequently and find value in the work we do — to support us by purchasing subscriptions. Here’s where to get yours.

How many stories can I read before I’m required to subscribe?

The number of stories you may read for free in a month varies based on the individual and his or her reading habits.

What do I get with a digital subscription to syracuse.com?

There are many exclusive benefits to a subscription to syracuse.com, including:

  • Unlimited access to the latest, most comprehensive news in the Syracuse region — read as much as you want, whenever you want.
  • The ePost-Standard, an exact digital replica of the printed newspaper, which many readers prefer to the web. The ePost-Standard also gives you access to scores of fun, interactive games and puzzles. Here’s a sample edition of the ePost-Standard and more information.
  • A suite of premium email newsletters, including:
    • The Insider’s Guide to Upstate New York, your weekly authority on fun things to do and places to go in Upstate New York;
    • Alerts about breaking news as soon as it happens and, in the event of inclement weather, the latest on school closings;
    • A daily obituaries email containing comprehensive death notices for the greater Syracuse area, as well as funeral information; and
    • Top 6 @ 6, an evening recap of the top Syracuse news of the day, hand-selected by syracuse.com editors.
  • Home delivery of the printed Sunday Post-Standard if you live within our delivery area.

Can one family use a single subscription?

If you have a subscription to the printed edition of The Post-Standard, the answer is yes: You may add up to five email addresses to a single subscription. To add email addresses to your print subscription, visit syracuse.com’s Subscriber Center after you sign in.

If you’re a digital-only subscriber, you may have only one email address associated with your subscription.

I already subscribe to The Post-Standard. Do I also get unlimited access to syracuse.com?

Absolutely. Newspaper subscribers need only activate digital access and then sign in at syracuse.com to gain unlimited access to the site. To activate digital access, you will need either your account number (if known), the ZIP code and phone number associated with your account, or the ZIP code and your street address in order to register and activate your print subscription. Activate your digital access now by visiting the Subscription Activation Page. You can get to the Subscription Activation Page in either of two ways: (1) by clicking on the “Activate your account” link on any subscription screen or (2) by clicking on the “Activate your account” tab in the Subscriber Center. Here’s a video that shows you how to activate your account.

Do I get unlimited access to syracuse.com included with my iOS or Android app subscription?

Yes. Simply sign in to syracuse.com with the same account information you use in your app to get unlimited access to syracuse.com. If you experience any problems purchasing a digital subscription on your smartphone through either iTunes or Google Play store, you must contact the respective company for assistance.

I keep getting messages that I need to turn off my ad blocker. How do I do that?

Sorry, we no longer allow users to visit syracuse.com for free while using an ad blocker. To continue using syracuse.com, you’ll need to either turn off your ad blocker or purchase a subscription. Here’s a YouTube video that shows you how to turn off your ad blocker.

What does “subscriber exclusive” mean?

Stories tagged as “Subscriber Exclusive” require a reader to subscribe or register in order to read them. The syracuse.com team uses the Subscriber Exclusive tag to highlight high value stories it believes readers who consume the most unique content on the site will respond to by registering or subscribing.

GENERAL ORANGE SPORTS INSIDER QUESTIONS

What is the syracuse.com Orange Sports Insider?

The syracuse.com Orange Sports Insider is a special subscription designed specifically for superfans of Syracuse University sports. For as little as $7.99 a month, Insiders get these benefits:

  • Columns from Brent Axe with unique insights in his singular voice
  • ACC Basketball power rankings
  • Recruiting updates from Ben Burrows
  • Updates on Syracuse University players in the G-League from Ben Burrows
  • Instant takeaways from key games with Brent Axe and Donna Ditota
  • Subscriber-only Orange sports content on syracuse.com every day

How do I get daily text messages about Syracuse sports from syracuse.com reporters?

We bring you insights and behind-the-scenes info on Syracuse University sports as it breaks. You must be a subscriber to syracuse.com or syracuse.com Orange Sports Insider to get our texts. There are two ways to sign up:

  • When you first subscribe to syracuse.com Orange Sports Insider, a message will pop up after you complete your payment. You’ll be prompted to enter a mobile phone number and will get a confirmation text to respond to; that’s it. You’ll start getting the latest information directly from our SU reporters.Text back any questions and comments because they may respond.
  • Alternatively, if you’re a syracuse.com or Post-Standard subscriber, you can sign up for texts at any time by visiting this page and following the simple instructions.
  • To stop receiving our texts, reply “STOP” to any text you receive from us. If you miss them, you can text us the word “START” and you’ll be back in the know.

SUBSCRIPTION TROUBLESHOOTING QUESTIONS

How do I sign in to my account

Easy. Visit syracuse.com and select “Sign In” in the upper right-hand corner of the homepage. Enter your email address and password and click “Sign In.” Voila! Here’s a video that walks you through the process.

Naturally, you must have an account in order to sign in. To get one, visit syracuse.com and select “Sign In” in the upper right-hand corner of the page. Then select “Don’t have an account? Register!” Enter your email address and create a password. Confirm you have read the User Agreement and Privacy Policy and click “Submit.” Here’s a video that walks you through the process. Registering for an account allows you to comment on articles for free. It also makes the process of purchasing a subscription that much easier.

I’m already a subscriber. So why am I still receiving messages urging me to subscribe?

Because you’re not signed in. As a result, we can’t identify you as a subscriber. Once you sign in to syracuse.com as a subscriber (see the question above), subscription messages will go away.

I am a subscriber — and signed in — but I’m still seeing messages urging me to subscribe. How do I make them go away?

If you are still seeing subscription messages after you sign in as a subscriber, you may need to clear your browser’s history, cookies and cache. Through its settings, each browser has a different way of clearing this data. Here are YouTube tutorials that show you the way to do it for the most common browsers: Internet Explorer | Chrome | Safari | Firefox.

If, after clearing your cookies and cache, you’re still experiencing problems, please email Customer Care or call 1-315-470-6397 (toll-free: 1-800-765-3231).

How do I cancel my subscription?

You can cancel your subscription at any time. If you are a print or digital subscriber, call 1-315-470-6397 or email subscriberservices@syracuse.com to cancel.

Still not finding the answer to your question? Please email Customer Care or call 1-315-470-6397 (toll-free: 1-800-765-3231) for further assistance. Your satisfaction with syracuse.com is our top priority.