Small Business

Leadership. If you want the title and the power but not the responsibility, you’ll fail. If you seek a leadership role to compensate for insecurities or your own lack of discipline, you will fail. People are struggling. Organizations are struggling. Employees are struggling.

Essential workers on the frontlines aren’t doing so well. What message will it send if most white-collar workers are sent to the backlines for safety while mostly blue-collar workers are asked—actually damn near ordered—to stay on the frontlines where they are certainly putting themselves and their

For the first time, self-employed people can collect unemployment benefits if the COVID-19 pandemic has derailed their income. In Part 2 of my series on this development, a lawyer answers your questions.

Nearly half—47 percent—of PPP loan applications have been approved as of May 4, 2020. That number is a significant increase from April 20, 2020 when only 18 percent of PPP loans were approved. The typical processing time was 15 days.

Great customer service employees don’t all look alike or sound alike. But they do share the same psychological traits. Ideally, you should select (hire) for these traits and train for customer service skills, says customer experience consultant Micah Solomon

On the benefits of accepting grace, letting anger go and learning the harmonica

The national crisis, spurred by the spread of coronavirus, has impacted nearly every industry.

Your favorite place faces some challenges in returning from the pandemic.

When you're disconnected and working remotely, it's easy to forget the basics to keep your team motivated.

The current pandemic has changed nearly every industry, and real estate is no exception. We offer advice for how real estate professionals can continue to conduct business safely in these trying times.