Fees
| CONUR/CTP FEES | CONCUR ONLINE | CTP FULL SERVICE |
| Each domestic airline e-ticket issued | $6.50 | $19.80 |
| Each domestic rail ticket | X | $19.80 |
| Each domestic e-ticket refunded | $13.50 | $13.50 |
| Each domestic e-ticket exchanged | $19.80 | $19.80 |
| Each e-ticket issued on Southwest Airlines/Direct Connect Carriers | $11.48 | $19.80 |
| Each international airline e-ticket issued | $9.00 | $27.00 |
| Each international issued rail ticket | X | $27.00 |
| Each international ticket refunded | X | $13.50 |
| Each international e-ticket exchanged | $19.80 | $27.00 |
| Changes or cancellations before e-ticket is purchased (reverts to full service, but at a discounted rate since the original ticket was self-service booked). | $9.00 | $18.00 |
| Group airline or rail ticket exchanges or refunds - domestic | X | $13.50 |
| Each issued airline or rail ticket that is part of a group- international (a group is defined as 10 or more tickets issued for the same origin and destination and for the same travel dates) | X | $25.20 |
| Group airline or rail ticket exchanges or refunds - international | X | $19.80 |
| Frequent flier/reward travel reservations | X | $45.00 |
| Car reservation purchased separate from airline reservation | $5.00 | $9.00 |
| Hotel reservation purchased separate from airline reservations | $5.00 | $9.00 |
CTP After hours information & service fees
- **PLEASE NOTE – the after-hours services are for emergencies only. These expenses will need to be paid for by the employee at that time and will be reimbursed after the fact.
- Call 800-358-1409
- Hours of operation 5:31 p.m. – 7:59 a.m. Central Standard Time
| CTP AFTER HOURS | FEE |
| Domestic Call | $ 16.00 |
| Domestic VIP Call Handling | $ 30.00 |
| Domestic Ticketing | $ 27.00 |
| Domestic Ticketing with VIP Call Handling | $ 40.00 |
| Domestic Ticketing Requiring Authorization | $ 30.00 |
| Domestic Ticketing Requiring Authorization with VIP Call Handling | $ 48.00 |
| Domestic Voids | $ 26.00 |
| Domestic Voids with VIP Call Handling | $ 44.00 |
| Domestic Ticket Exchanges | $ 40.00 |
| Domestic Ticket Exchanges with VIP Call Handling | $ 58.00 |
| Domestic Ticket Exchanges Requiring Authorization | $ 40.00 |
| Domestic Ticket Exchanges Requiring Authorization with VIP Call Handling | $ 58.00 |
| International Call | $ 16.00 |
| International VIP Call Handling | $ 34.00 |
| International Ticketing | $ 27.00 |
| International Ticketing with VIP Call Handling | $ 37.00 |
| International Ticketing Requiring Authorization | $ 30.00 |
| International Ticketing Requiring Authorization with VIP Call Handling | $ 45.00 |
| International Voids | $ 26.00 |
| International Voids with VIP Call Handling | $ 35.00 |
| International Ticket Exchanges | $ 40.00 |
| International Ticket Exchanges with VIP Call Handling | $ 55.00 |
| International Ticket Exchanges Requiring Authorization | $ 40.00 |
| International Ticket Exchanges Requiring Authorization with VIP Call Handling | $ 58.00 |