Candidate Complaint Policies

School of Education Programs

To address any complaint or concern, we encourage you to first speak with the person leading in your program area or with whom you hold the complaint.  We are here to help you resolve the issue.  After completion of the informal process, if necessary, you may proceed to Level 1.L

Level 1

For School of Education programs, file a written complaint with the Program Coordinator or Director in the School of Education (see directory), within 15 days of the incident.  Within 10 days, you will conference with the Coordinator or Director and any necessary program staff.  After doing so, if you desire additional support, you may proceed to Level 2.

Level 2

Within 10 days of decision at Level 1, appeal in writing to Assistant Dean, School of Education (for teacher education program, alternative teacher certification program, and principal program). You will conference with the Assistant Dean (see directory) and any necessary program staff to resolve your complaint or concern.  If you have conferred with the Assistant Dean and desire additional support, you may proceed to Level 3.

Level 3

Within 10 days of decision at Level 2, appeal in writing to Dean, School of Education (see directory). You will conference with the Dean and any necessary program staff to resolve your complaint or concern.  If you have conferred with the Dean and desire additional support, you may proceed to the external process, Level 4.

External Process

Level 4

You may file a formal complaint with Texas Education Agency www.tea.texas.gov.  All complaints filed with the TEA must be in writing. TEA will not accept complaints by phone or complaints that are submitted anonymously.  A person or entity may file a written complaint with TEA by filling out the complaint form online or by mailing or faxing a hard copy to the address on the form. You may fax your submission to (512) 463-9008 or email it to generalinquiry@tea.texas.gov

Additional Resources

Complaints shall be filed in accordance with this policy, except as required by the policies listed below.  Some of these policies require appeals to be submitted in accordance with the complaint policy after the relevant complaint process:

• Complaints regarding discrimination or harassment of any type (including sexual harassment) made against a UNTD student, faculty member, staff member, or other member of the University community. Refer to UNTD Policy 5.001, Prohibiting Discrimination and Harassment  Also see corresponding procedures: 5.001a, Discrimination and Harassment Complain Procedures
• Complaints regarding a grade or grade-related penalty. Refer to the UNTD Policy 7.007, Grade Appeal and also see corresponding: Grade Appeal Form
• Complaints regarding the outcome of student conduct hearings. Refer to appeal procedures in UNTD Policy 7.001, Code of Student's Rights, Responsibilities, and Conduct
• Complaints regarding the outcome of an investigation and review of academic dishonesty. Refer to appeal procedures in UNTD Policy 7.002, Code of Academic Integrity
• Complaints regarding the release of student information or accuracy of student education record. Refer to UNTD Policy 7.003 Student Records
• Complaints regarding a decision on the modification of academic requirements or other disability accommodation for students. Refer to UNTD Policy 7.004, Disability Accommodation for Students
• Complaints regarding a decision by the Behavioral Intervention Team concerning an involuntary medical withdrawal. Refer to appeal procedures UNTD Policy 7.008, Involuntary and Voluntary Student Medical Withdrawal