Professor
Education
PhD, University of Minnesota, 2011.
- Major: Work and Human Resource Education
Degree Specialization: Human Resource Development
- Dissertation Title: Relationships between Organizational Service Orientation, Customer Service Training, and Employee Engagement
MA, University of Minnesota, 2007.
- Major: Human Resource Development
- Dissertation Title: The Role of Tourism in National Human Resource Development
BA, University of the West Indies, 1999.
- Major: Psychology
Research Interests
Dr. Johnson's research interests include factors that influence workplace learning processes and outcomes, such as, service leadership, customer service training, and employee engagement. She examines the intersection of HRD and tourism and hospitality. Her scholarship also focuses on international HRD with an emphasis on workforce education policy issues.