Serving You Virtually

• Are the libraries open?

  As the libraries move to further reduced hours and pivot to providing all reference and research assistance online, visits to Willis Library will be limited to those with UNT identification for laptop checkout, study and access to computers. The building is not open to the public.

  All library users will be asked to maintain the appropriate social distancing recommended by health care officials. Signage has been placed around the building to remind users of their responsibilities in keeping surfaces as clean and isolated as possible, and surfaces within the building are being cleaned regularly. Group study should be conducted virtually, as group study rooms will not be available during this time.

  Many of the UNT Libraries’ services are available virtually. If you have any questions concerning hours of operation or practicing healthy social distancing in Willis Library, please contact the UNT Libraries staff at AskUs@unt.edu.

  Learn more about the UNT Libraries’ updated operations.

• Are the tutoring/supplemental instruction resources available?

  The Learning Center programs and services (tutoring, academic coaching, Math Lab, etc.) are available online. Visit the Learning Center online resources page for information on how to continue to access help. For specific questions, call 940-369-7006 or contact the department directly:

  General Questions: LearningCenter@unt.edu
  Tutoring: LCTutoring@unt.edu
  Academic Coaching: LCCoaching@unt.edu
  Supplemental Instruction: UNTSI@unt.edu
  TSI: TSI@unt.edu
  Math Lab: MathLab@unt.edu
  Writing Center: WritingCenter@unt.edu

• Can I meet with my advisor?

  Yes, please visit appointments.unt.edu to schedule a virtual appointment. Advisors will be offering services through a variety of methods including Zoom, phone and email. For more information concerning registration, including dates and deadlines, please visit registration.unt.edu..

• Who can I speak with regarding my scholarships or other financial aid?

  Students can reach Student Financial Aid and Scholarships by phone at 940-565-2302, email at financialaid@unt.edu or chat at financialaid.unt.edu Monday-Friday from 8 a.m. to 5 p.m.

Registering for Future Classes

• I need to schedule classes for summer or fall. Can I get an advising appointment?

  Yes, please visit appointments.unt.edu to schedule a virtual appointment. Advisors will be offering services through a variety of methods including Zoom, phone, and email. For more information concerning registration including dates and deadlines, please visit registration.unt.edu.

• Is registration for the summer and fall still happening?

  Yes! You can find more information about when registration opens for your classification at registration.unt.edu. To learn more about registering for summer sessions visit summer.unt.edu.

  It is important to stay on track for on-time graduation and UNT is committed to helping you earn your degree. To help you get registered quickly and easily, we have:

  • Removed the advising hold for all students who are in good standing* and continuing students
  • Waived the requirement that all students on academic alert and some on probation participate in academic coaching prior to enrolling in summer/fall

  *If your GPA is 2.0 or below, you’ll still be required to speak to an advisor to remove your advising hold.

• When can I pay my summer/fall bill?

  Summer tuition/fee bills will be available starting April 15.
  Fall tuition/fee bills will be available starting May 1.

• I’m a prospective student. Can I still take a campus tour?

  We are so glad you asked. We look forward to showing you our beautiful campus as soon as possible, though for now all campus tours are suspended. If you would like to speak to one of our student ambassadors about student life at UNT, please call 940-565-4104 or email ambassador@unt.edu.

Getting Paid and Getting Housing/Dining/Fees Credit

• I lost my on-campus job because the department is closed. What do I do?

  UNT has been working with student employees to offer telecommuting options for those who can perform their job role from home, as well as helping displaced students find new positions. If you're a student employee who has been displaced, please call the Career Center at 940-565-2105 or email career.center@unt.edu.

• I’m a UNT work-study student who cannot work because my department closed. Will I still be paid?

  Students who are enrolled and currently employed in a federal or state work-study program will continue to be paid based on the hours they were scheduled to work through the end of the spring semester even if they are unable to work on campus or remotely. Work-study students should contact their supervisor for specific instructions on entering their time.

• I moved out of the residence hall. How do I get a housing credit?

  Students who elected to leave university housing and completed the check-out process through their residence hall will receive a prorated credit for Spring 2020 housing charges. For questions about your Housing and Dining credit, please visit Housing Credit FAQ.

• I moved away from campus. How do I get a dining credit?

  The details regarding the process for providing a future credit for unused meal plan and flex dollars are being finalized. Students will receive a communication regarding their credit that can be used in the future. Continue checking your student email. For questions about your Housing and Dining credit, please visit Housing Credit FAQ.

  For specific questions regarding your dining account, call 940-565-2610 or email housinginfo@unt.edu.

• Will I receive a refund on my parking pass?

  Given that the vast majority of our on campus parking permits are sold on an annual basis (valid August until the next August), we have no plans at this time to issue refunds for what is expected to be a temporary issue. Please call Transportation Services at 940-565-3020 or email transporation.services@unt.edu for additional details.

• Will I receive a refund on Spring fees?

  Student fees are not calculated on an hourly or daily use structure. They are used to cover the long-term cost of offering students various necessary services, including resources such as equipment, maintenance and staffing. Learn more about fees and how they function. The library fee, for example, covers the development and maintenance of library materials students use to complete coursework, whether that is online or in-person. This includes materials students have checked out to use at home, such as laptops, for the remainder of the semester. While an actual prorated refund of fees would likely add up to a minimal amount for each individual, the collective detrimental impact of not funding these services for our community would be vast.

  It’s a challenging time for all of us in the Mean Green family - students, faculty and staff. We continue to find new and innovative ways to support our students and keep our community positive and engaged through this crisis. Please contact Student Financial Services by emailing sfs@unt.edu, chatting online or calling 940-565-3225 for additional information.

  If you are experiencing financial insecurity, please apply for assistance from our emergency grants-in-aid program available through the CARES Act. This money is available now and meant for you. The grants can help you pay your bills so you can stay in school and earn your degree as planned.

  Apply for the emergency grants-in-aid program.

Residence Halls, Dining and Parking

• Are the dining halls open?

  Dining Services is operating limited options with special hours. Continue to check the Dining Services website for updates.

• Are the residence halls open?

  The residence halls are currently open for UNT students who have chosen to stay on campus. Learn more at housing.unt.edu.

  If you have a specific question, call Housing at 940-565-2610 or email housinginfo@unt.edu. If there is no answer, leave a voicemail with your student ID # and someone will return your call.

• I scheduled a move-out time before the stay-at-home order. Can I still move out?

  When the Denton County stay-at-home order is lifted, Housing will resume coordination of move-out for students who have not already completed that process. Learn more at housing.unt.edu.

  If you have a specific question, call Housing at 940-565-2610 or email housinginfo@unt.edu. If there is no answer, leave a voicemail with your student ID # and someone will return your call.

• Will parking be enforced on campus?

  UNT students with a parking permit may park in any student lot (Eagle, FCS, Resident, Resident Reserved). Continue to check transportation.unt.edu for updates.

  Paid hourly parking is available at the Union Circle Garage and on floors 2 through 7 in the Highland Street Garage. No permit is required for hourly parking in the garages. Guests also can purchase daily Visitor Permits for $5 per day.

Coping with Changes Amid COVID-19

• I am really stressed. What can I do to get help?

  UNT provides resources to help care for students who are experiencing physical and/or emotional distress including:

  • Counseling services: 940-565-2741
  • Therapy assistance online
  • Student Health and Wellness Center: 940-565-2333
  • UNT CARE Team, Dean of Students Office: 940-565-2648
  • Stress management strategies
  • Mental health resources
• I’m facing a number of unexpected challenges and I’m not sure I can continue school. How do I get help?

  The Dean of Students will help you navigate any challenges. Please call 940-565-2648 or email deanofstudents@unt.edu.

  If you are experiencing financial insecurity, please apply for assistance from our emergency grants-in-aid program available through the CARES Act. This money is available now and meant for you. The grants can help you pay your bills so you can stay in school and earn your degree as planned. Apply for the emergency grants-in-aid program.

  You can learn more about the fee waivers for summer sessions by contacting Student Financial Services by emailing sfs@unt.edu, chatting online or calling 940-565-3225. Apply for the emergency grants-in-aid program

• Is the Student Health and Wellness Center still open?

  The Student Health and Wellness Center is available for patients who are ill or injured. To make an appointment, call 940-565-2333 so the medical staff can determine if there is the potential for COVID-19 exposure. The online appointment system is currently disabled because of this screening process.

  Based on the recommendations from the Centers for Disease Control and Prevention and Denton County Public Health for preventing COVID-19, the Student Health and Wellness Center will focuse on seeing patients who are ill or injured until further notice. This change will limit the number of people on-campus per the recommendations of social distancing. These changes are only temporary, and the SHWC will resume normal operations when the current situation is more stable, and there is a lowered risk for all patients.

Navigating Your Spring Classes

• How can I be successful in my in-person class now that it is online?

  Visit LearnAnywhere.unt.edu where you will find tips and resources to successfully complete courses online with minimal impact.

• Can I take my course pass/fail?

  Students have the option of requesting the Pass/No Pass grading option in courses already set up to allow this option and this option is being extended until Friday, April 3. Please note this is ONLY for courses that already have a Pass/No Pass option.

  We have evaluated the possibility of Pass/Fail for all courses, but unfortunately this is not feasible as many professional graduate programs require graded courses, and certain courses require a minimum grade as a prerequisite for continuation.

• I am unable to afford the unexpected costs associated with traveling home and participating in classes remotely. What are my options?

  Please contact Student Financial Aid and Scholarships to discuss your individual situation at 940-565-2302 or email financialaid@unt.edu.

• How do I find out what’s going on with my class?
  • Students can learn about how each of their courses are being delivered at sp20classfinder.unt.edu/ and find plenty of tips at LearnAnywhere.unt.edu.
• I don’t have a laptop. Where can I get one?

  A limited number of Windows and Mac laptops are available for checkout in Willis Library between 10 a.m. to 4 p.m. for UNT faculty, staff and students with UNT ID.

  Laptops will be available for checkout for the remainder of the semester on a first-come, first-served basis. If you need a laptop, please email Willis Library at Lib.Support@unt.edu.

• I need specialized software to complete my course(s) that I don’t have on my personal devices. What should I do?

  Your instructor will provide guidance on the software you will need for the remainder of the semester and how to access it.

  The University Information Technology Help Desk also is available to provide technical support

• I need access to specific equipment to complete my course(s). What should I do?

  Your instructor will provide guidance on any equipment needed for your classes.

• How can I ensure my Zoom meeting is safe and will not be disrupted by unwanted or unauthorized individuals?

  To find “Simple Security Tips for Zoom,” visit Work Anywhere.

• I’ve been away from campus, and I do not have my books. What should I do?

  Please contact your instructor to let them know your situation. We are working with University Libraries to see if we can support you in accessing the materials you need for your courses.

• I am enrolled in an internship course and my internship has been canceled for the remainder of the semester. Can I still receive credit?

  Check with your department. Academic credit can be provided based on the number of hours of internship that you have completed. If you have not completed the number of hours needed, your program will provide an alternative assignment to ensure you can complete the course.

• I’m scheduled to go on a Study Abroad this summer. How do I find out if that trip is still scheduled?

  All study abroad programs for the May session and summer are cancelled. If you have any questions, you may contact the faculty sponsor or the Study Abroad Office at studyabroad@unt.edu.

• I have an ODA accommodation for my in-person class. How do I ensure I have the proper accommodation now that the class is delivered virtually?

  Letters of accommodation from the ODA are still applicable regardless of how instruction is delivered. Students experiencing issues with accessibility or with online content/environment should contact their ODA coordinator and copy Apply.ODA@unt.edu.

• I did not have an ODA accommodation for my in-person class but I need one now that the class is delivered online. How do I arrange accommodations?

  Students can register with ODA and receive academic accommodations at any point in the semester. Please visit disability.unt.edu to see the steps to apply for accommodation. For help navigating the process, call 940-565-4323 (TTY: 800-Relay TX) or email Apply.ODA@unt.edu.

• How do I return rental textbooks to the campus Barnes & Noble bookstore?

  The deadline to return textbook rentals has been extended to June 15. Rented textbooks can be returned for free by shipping back via UPS. Students will need their original Order ID to print the free UPS shipping label.

Celebrating Your Graduation

• Will I still graduate?

  You will officially graduate regardless of whether we hold a ceremony. Whatever is decided, spring graduates will have an opportunity to participate in an in-person event and cross the stage at a commencement ceremony.

• Will I still have a commencement ceremony?

  Commencement ceremonies that were scheduled for May 7-10 have been postponed. UNT is continuing to review ways to still allow commencement to happen later in the year for any graduate wishing to participate. As soon as a decision is made regarding these later ceremony options, the information will be shared with the UNT community.

  Read President Smatresk’s message to the UNT community.

• What do I do about regalia?

  Please visit commencement and regalia FAQs or email SM8085@bncollege.com to answer specific questions.

• What do I do about my graduation announcements?

  Please visit commencement and regalia FAQs or email SM8085@bncollege.com to answer specific questions.

• Is the Grad Block Party still taking place?

  No. The 2020 UNT Grad Block Party has been canceled.