Contacts for Help
Help Desk:
- (940) 565-3024
- Lib.Support@unt.edu
- Room 260, second floor of Willis Library
How To Use The System
To view a film:
- Select a title to go to the film's page
- Move the mouse over the square video player to display the tool bar
- From the tool bar, select play, stop, fast-forward, rewind, adjust volume or full screen
- Press ESC to leave full screen mode
Troubleshooting Tips
Video on Demand uses Adobe Flash, which is not currently supported by most mobile devices. If you are not using a mobile device and are still encountering difficulties playing videos, please review the following trouble shooting tips.Browser:
- Watch the video using Internet Explorer.
- If you are using Chrome, you may need to take additional steps to enable Adobe Flash to run on your computer:
- At the top right of your browser window, click More > Settings
- At the bottom, click Show advanced settings
- Under "Privacy," click Content Settings
- Find the "Flash" section
- Select "Ask first before allowing sites to run Flash"
- Make sure you have the latest version of Adobe Flash Player installed.
- Enable cookies.
Authentication:
- EUID is login method. Go to UNT's Account Management System to reset your password or find your EUID.
- Only currently enrolled students, faculty and staff can enter the system.
- If you were assigned a film for class, but cannot locate it in the Video on Demand collection contact the Media Library.
Video or Audio Quality:
- The quality of the video depends on the users internet connection speed. For best quality, use a high speed broadband internet connection.
- Dial up and wifi internet connections will likely provide poor quality video.
Mobile Device Users:
- The Video on Demand system uses Adobe Flash. At this time, the iPhone and iPad movie devices do not support the Flash platform.