Use this form to submit a ticket to the College of Visual Arts & Design IT Services Helpdesk. If you are not affiliated with the College of Visual Arts & Design (CVAD) please visit click here to find the IT support group for your college or area. Your Role Role * Please select your role/affiliation with UNT College of Visual Arts & Design. - Select -Faculty/StaffStudentGuest Your Contact Info First Name * Last Name * EUID * Phone * Enter in format 940-123-4567 Email * Guests We are delighted to have you as a guest at the UNT College of Visual Arts & Design. Please tell us more about your technology needs so that we may assist you in the best way possible. Guest's Department Which department are you visiting? -Select-Dean's OfficeArt Education Art HistoryDesignStudioOnstead InstituteTexas Fashion CollectionUNT GalleriesxREZ Art + Science Lab Guest of CVAD Dean's Office Who is your contact with the College of Visual Arts & Design's Dean Office? -Select-Greg Watts, DeanEric Ligon, Assoc DeanDenise Baxter, Assoc DeanJerry AulMary Braden Guest of the Department of Art Education Art History Who is your contact with the College of Visual Arts & Design's Department of Art Education Art History? -Select-Kelly Donahue-Wallace, ChairMickey AbelDenise BaxterLauren CrossLaura EvansNadine KalinTyson LewisPaula LupkinLisa OwenAdetty Perez de MilesChris MoffettKurt RahmlowBelinda ReyesMonica SalazarNada ShaboutJennifer Way Guest of the Department of Design Who is your contact with the College of Visual Arts & Design's Department of Design? -Select-Hepi Wachter, ChairTroy AbelClinton CarlsonAnny ChangKaren DorffHae Jim GamMichael GibsonZahid IslamJude LandryDouglas MayBill MorganBruce NackeAlisa OttoKeith OwensPhillip ParkJohnnie StarkJanie StidhamBarbara TrippeerRuth WestDavid WolskeStephen Zhang Guest of the Department of Studio Art Who is your contact with the College of Visual Arts & Design's Department of Studio Art? -Select-Lauren Lake, ChairAmie AdelmanMartin BackLindsey BassLaura BeardRachel BlackJim BurtonMatthew BourbonBrian Scott CampbellAndrew DeCaenDornith DohertyGabrielle DugganAlicia EggertChristian FagerlundLari GibbonsValerie HancockAnn HowingtonAna Esteve LlorensLiss LaFleurAnnette LawrenceSarah Loch-TestAna LopezZak LoydPaho MannJeff McClungThomas MenikosBrooks OliverElaine PawlowiczArthur PenaO. Gustavo PlascenciaAbby SherrillBinod ShresthaJames ThurmanAngela Vanecek Guest of Galleries / Institutes Who is your contact with the College of Visual Arts & Design Galleries / Institutes? -Select-Annette BeckerLari GibbonsPeter HylandShoshana McIntoshShawn LopezTracee RobertsonHolly HutzellRuth West Guest Choices Which of the following would you like to do? -Select-Leave FeedbackAsk Us A QuestionRequest WiFi AccessOther Feedback We value your thoughts - any feedback you leave will help contribute to the betterment of our support and services. Question We're here to help. If you have general questions, please let us know. Guest WiFi Date Please let us know when you will be visiting campus and will need guest WiFi access so that we may create an account. Month MonthMayJunJulAugSepOctNov Day Day12345678910111213141516171819202122232425262728293031 Year Year2019 Additional Details Please leave any additional details below, including how long you will be visiting the campus. Other Please describe. Students Student Options * Ticket Type -Select-Ask QuestionCheckout Devices or EquipmentLeave FeedbackSchedule a ConsultationOther Question We're here to help. If you have general questions, please let us know. You do not need to submit this ticket. Rather, to check out equipment from CVAD IT Services, please visit https://cvadit.unt.edu/equipment-checkout for more information. Feedback We value your thoughts - any feedback you leave will help contribute to the betterment of our support and services. Student Consultation 1st Choice Date Month MonthMayJunJulAugSepOct Day Day12345678910111213141516171819202122232425262728293031 Year Year2019 1st Choice Time Hour Hour123456789101112 : Minute Minute00153045 am pm 2nd Choice Date Month MonthMayJunJulAugSepOct Day Day12345678910111213141516171819202122232425262728293031 Year Year2019 2nd Choice Time Hour Hour123456789101112 : Minute Minute00153045 am pm Consultation Details Please leave details so CVAD IT staff can prepare for your consultation. Other Please give a detailed description. Faculty & Staff During peak times of the semester, please understand that our IT Staff may not be able to accept walk-ins. To ensure that our staff can prepare appropriately, please schedule an appointment by selecting "Schedule Consultation" below. Give two date & time availability options so that we can coordinate the best time to meet with you for a consultation. Faculty Options * Ticket Type -Select-New Hardware/Computer Equipment RequestNew Software RequestSchedule ConsultationAuthorize Extended Checkout for StudentReport IssueHR: Report New HireHR: Report TerminationSocial Media/Web Post RequestLeave FeedbackAsk QuestionOther Authorize Extended Checkout for Student Number of Students How many students need an authorized extended checkout? -Number-1234567891011121314151617181920 PLEASE NOTE: In the event that requested equipment is unavailable or has been reserved for other obligations we may not be able to accommodate an extended checkout for multiple students at once. (1) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (2) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (3) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (4) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (5) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (6) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (7) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (8) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (9) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (10) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (11) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (12) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (13) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (14) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (15) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (16) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (17) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (18) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (19) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. (20) Student's Name * List the first and last name of the student you are authorizing an extended checkout for. Course Number * Specify the course number of the class your student(s) is/are enrolled in. Equipment * Specify what type of equipment the student(s) is/are requesting extended checkout for. Requested Pick-up Date * Month MonthMayJunJulAugSepOctNovDec Day Day12345678910111213141516171819202122232425262728293031 Year Year2019 Expected Return Date * Month MonthMayJunJulAugSepOctNovDec Day Day12345678910111213141516171819202122232425262728293031 Year Year2019 Notes Please leave a short description or any additional notes here that might be helpful. Hardware QuoteGive as much info as possible relating to the hardware you're requesting. All purchases are subject to departmental approval, funds availability and compatibility with existing systems. Hardware Options -Select-iMac 21.5" displayiMac 27" displayMacBook Air 13"MacBook Pro 13" with RetinaMacBook Pro 15"iPadWindows Business Productivity WorkstationWindows Enhanced Productivity Workstation12" Ultrabook14" Ultrabook11" Tablet11" Tablet (laptop replacement)KeyboardMouseMonitorPrinterScanner Hardware (Other...) Unique Hardware Specifications List any unique specifications required for this hardware. Include any special support considerations like special drivers, special software, etc, required to make this hardware function as intended. Name of Vendor URL of Hardware/Vendor Purchase Price Justification Please provide a justification for this request. Purchase Account Type in the account number/chart string to use for this purchase. Location of Installation Please list the building and a room number where this hardware will be located. NT # / Service Tag # Type in the tag number of the machine that this hardware will attach to or replace. This number can be found on a green UNT property sticker, or as a Dell service tag number. New Software | Web Service RequestPlease fill in each field below. Software Installation | Web Service * Are you requesting a software installation or web service? -Select-Software InstallationWeb Service Name of Software or Service Mac or Windows Mac Windows Name of Vendor URL of Software/Vendor Purchase Price If free, enter 0. Terms & Conditions/User Agreement Enter URL or copy & paste terms/agreement. Intended Use for Software or Service Location of Installation Who will host this system, application, and/or service? (i.e. where will the software be installed) ITSS Integration Will this system, application, and/or service integrate with any ITSS systems (e.g. LDAP, PeopleSoft, etc.) -Yes or No-YesNo ITSS System With what ITSS system will the system, application, and/or service be integrated? Stored Info Does the software store confidential institutional information? -Yes or No-YesNo Info Type Please indicate what type of confidential institutional information the software will store. Access Tool Will users access this system, application, and/or service by internet website or mobile application? - None -NoWebsiteMobile Application Unavailability Would the loss of this system, application, and/or service cause a severe or adverse effect on the department's operation, assets, and/or individuals? - None -YesNo Faculty Consultation 1st Choice Date Month MonthMayJunJulAugSepOct Day Day12345678910111213141516171819202122232425262728293031 Year Year2019 1st Choice Time Hour Hour123456789101112 : Minute Minute00153045 am pm 2nd Choice Date Month MonthMayJunJulAugSepOct Day Day12345678910111213141516171819202122232425262728293031 Year Year2019 2nd Choice Time Hour Hour123456789101112 : Minute Minute00153045 am pm Consultation Details Please leave details so CVAD IT staff can prepare for your consultation. HR: Report New Hire New Hire's Name (as it appears on your hiring paperwork) New Hire EUID (abc0124) (we cannot enable accounts without an EUID) New Hire's Start Date Month MonthJanFebMarAprMayJunJulAugSepOctNovDec Day Day12345678910111213141516171819202122232425262728293031 Year Year201820192020 New Hire's Supervisor New Hire's Classification -Select-FT FacultyFT StaffAdjunctTATFGrad AssistantStudent (hourly) New Hire Department Which department and/or program will the new hire be a part of? -Select-Dean's OfficeAdvisingIT ServicesOnstead InstituteTexas Fashion CollectionUNT GalleriesxREZ Art + Science LabOfficeArt EducationArt HistoryIADSIADS: Arts MgmtVisual Arts StudiesOfficeCommunication DesignDesign ResearchFashion DesignIADS: Design MgmtInteraction DesignInterior DesignOfficeCeramicsDrawing & PaintingFibersMetals & JewelryNew Media ArtPhotographyPrintmakingSculpture New Hire Notes Is there any additional information you wish to include? HR: Report Termination Name (as it appears on your hiring paperwork) EUID (abc0124) (we cannot disable accounts without an EUID) Supervisor Termination Date (Specify mm/dd/yy OR "Immediate") Termination Notes Is there any additional information you wish to include? Social Media | Website Post RequestDuring peak times of the semester, please understand that our IT Staff may not be able to create/share website posts and/or social media immediately upon receipt. Please include as much information and content for posting as possible. To ensure that our staff can prepare appropriately, please send us content for posting as early as possible, and allow at least 24-72 hours for publishing. If additional research is needed, the timeframe may be increased. Website/Social Media Post or Edit Which website(s) and/or social media profile(s) does the post need to be shared or edited on? Social: Facebook Social: Instagram Social: Twitter Site: CVAD (art.unt.edu) Site: Gallery (gallery.unt.edu) Site: NT DigiFab (ntdfg.unt.edu) Site: Onstead (onstead.unt.edu) Site: Texas Fashion Collection (tfc.unt.edu) Image Upload Files must be less than 128 MB.Allowed file types: jpg jpeg png. Details Please provide content for post. Be sure to include details like date, time, location, contact info, artists names, etc. Reference Link If this is a website edit request, please list a URL to the specific WEBPAGE that needs the edit. Faculty Feedback We value your thoughts - any feedback you leave will help contribute to the betterment of our support and services. Faculty Question We're here to help. If you have general questions, please let us know. Other Please describe. Issue Details PLEASE NOTE: To maintain the integrity of the network, personal equipment (i.e. equipment not purchased with university funds) or devices not configured by CVAD IT Services will not be granted access to the physical network. Since personal devices cannot be guaranteed to be in full compliance with all UNT security policies, we cannot support equipment not owned by the University of North Texas. Issue Area Select an option that best describes issue/area you need support for. - None -ConnectivityEmailPrintingServerComputer ClassroomStudent Computer LabFabLabCVAD Office ComputerCVAD Faculty ComputerWebsiteSocial MediaOther Connectivity Issue Connectivity Issue Type -Select-WiredWi-Fi Details Please describe the details you are having with connectivity. Email Issue Details Please describe the details you are having with your email. Printing Issue Building -Select-Art BuildingBainGeneral Academic BuildingHickoryOak Street HallWelchN/A or Offsite Room Number or Location NT # / Service Tag # UNT property sticker #, Dell service tag #, or N/A if not applicable Printing Issue - Details Please leave more details. Server Issue Server Issue Type -Select-CVAD File ServerOther Details Please describe the details you are having with the server. Computer Classroom Issue Computer Classroom Concern -Select-Instructor StationStudent StationAudio Visual EquipmentOther (please describe below) Computer Classroom Location List building and room number. Days Class Meets Monday Tuesday Wednesday Thursday Friday Saturday Time Class Meets Hour Hour123456789101112 : Minute Minute000510152025303540455055 am pm Computer Classroom Issue - Details Please leave additional details. Computer Lab Issue Computer Lab Concern -Select-Computer Station IssueScanner IssuePrinter IssueOther (please describe below) NT # / Service Tag # UNT property sticker #, Dell service tag #, or N/A if not applicable Computer Lab Issue - Details Please leave more details. Fab Lab Issue Fab Lab Concern -Select-Computer Station3D Scanner3D PrinterLaser CutterWaterjet CutterCNC RouterPlasma CutterFeedbackAsk A QuestionOther (please describe below) NT # / Service Tag # UNT property sticker #, Dell service tag #, or N/A if not applicable Fab Lab Issue - Details Please leave more details. CVAD Office Computer Issue Building -Select-Art BuildingBainGeneral Academic BuildingHickoryOak Street HallWelch Room Number or Location Operating System Which operating system are you currently experiencing issues on? -Select-iOSMac OSWindowsN/A NT# or Service Tag# UNT property sticker #, Dell service tag #, or N/A if not applicable CVAD Office Computer Issue - Details What issues are you experiencing with this computer? CVAD Faculty Computer Issue Building -Select-Art BuildingBainGeneral Academic BuildingHickoryOak Street HallWelchN/A or Offsite Room Number or Location N/A if computer is located offsite. NT# or Service Tag# UNT property sticker #, Dell service tag #, or N/A if not applicable Operating System Which operating system are you currently experiencing issues on? -Select-iOSMac OSWindowsN/A CVAD Faculty Computer Issue - Details What issues are you experiencing with this computer? Report Error: Website | Social Media Website or Social Media -Select-Social: FacebookSocial: InstagramSocial: TwitterSite: CVAD (art.unt.edu)Site: Gallery (gallery.unt.edu)Site: NT DigiFab (ntdfg.unt.edu)Site: Onstead (onstead.unt.edu)Site: Texas Fashion Collection (tfc.unt.edu)Other Website | Social Media - Details Please leave additional details. Other Issue Details Please give details of the issue you are experiencing. NEXT: Click Here
