Thank y​ou for your interest in working in the Willis 24hr General Access Computer Lab. Opening are posted through the Career Center.

This position is eligible as either Federal Work Study or a Tuition Waiver.

Job Description

• Environment
  • This position works with a large, diverse patron base.
  • This position operates in a fluid, fast paced, potentially (and at times definitely) high pressure situation/s.

• This position works directly with UNT community members.
• This position operates throughout the day and night.
• This position functions in a team-based atmosphere.
• Hours
• Lab employees must be able to cover the 24/7 hours of operations.
• Lab employees work a fixed schedule per semester.
• Lab employees work 20 hours a week.
• Standard shifts are 4 hours each starting on the odd hours.
• Lab employees can work during University breaks and holidays.
• Lab employees must be able to attend mandatory trainings/meetings each semester of employment.
• Basic hardware/software troubleshooting with problems ranging from mundane application questions to first-line troubleshooting on lab equipment.
• Assist and train patrons on how to use lab machines and software applications, both Mac OS and Windows.
• Monitor the usage and care of the lab facility
  • Access control, using approved University criteria
  • Policy maintenance and enforcement
  • Maintain a positive, healthy, clean, quiet, lab environment conducive to a non-distracting academic setting
• Administrative tasks, effective reporting, and appropriate documentation
• Phone skills including answering, transferring and responding verbally to inquiries
• Run errands and other duties as assigned.
• Lab employees should be physically able to lift 10-40 lbs., repeatedly.
• Type of Work

Job Skills

-Technical

• Working knowledge of
  • Dual-boot systems
  • Apple iMac Intel hardware and peripherals
  • Experience in the use of Windows 7and Mac OS 10.6

• Experience in the use of and services offered by
  • Willis 24 Hour General Access Computer Lab
  • UNT General Access Computer Lab System
  • UNT Libraries
  • UNT Computing Center
  • UNT Online classroom delivery system (Blackboard)
  • UNT student resources (my.unt.edu, EagleConnect, SkyDrive, etc.)
  • Working knowledge of UNT campus is helpful
  • Proficient in the use of
    • The latest Microsoft Office Suite for both Mac OS and Windows
    • Internet browsing applications including Firefox, Safari, and Internet Explorer
• Experience in the use of software suites such as
• iWork
• OpenOffice
• Adobe Design Premium
• SAS and SPSS (statistical packages)

-Personal

• Must have good command of
  • Language skills, be easily understood when answering phones and greeting incoming patrons
  • Organizational skills
  • Team-oriented interactions (be a team player)
  • Effective public relations
• Must be
• Adamant in both following and enforcing policies and procedures
• Honest and truthful in interactions with patrons, coworkers, and management
• Punctual and dependable; demonstrating strong time management skills
• Professional and strive for excellence in all realms of responsibility

Employee Characteristics

Successful candidates for CSR positions are

• Required to
  • Be a current UNT student

• Exhibit a positive, service oriented attitude
• Demonstrate a strong work ethic
• Demonstrate a high degree of responsibility and integrity
• Have excellent customer service skills
• Take initiative in self-instruction
• Demonstrate excellent communication skills (written and oral)
• Endorse a commitment to the mission and goals of the Willis lab
• Preferred to
• Be an adept technical troubleshooter
• Possess strong deductive reasoning
• Be flexible and have a supportive nature
• Be an effective mediator or have mediation experience
• Have the capacity to assimilate new ideas and processes in a timely manner
• Show resilience under pressure
• Retain conflict resolution skills including ability to diffuse situations of high tension
• Possess aptitude to integrate critiques in a constructive manner while not dependent on constant performance feedback