Frequently Asked Questions

Here you will find login and general information to access your official UNT Dallas email through the JaguarConnect system. 

NOTE: JaguarConnect is the official UNT Dallas email service for students and employees. Do not risk missing official communication from the university. Check your JaguarConnect email daily or forward it to the account you always monitor.

JaguarConnect General Information 

1. What is JaguarConnect? The official UNT Dallas email service for students and employees.
2. Who is provided with a JaguarConnect account? A JaguarConnect account is provided to students, employees, alumni and retirees.
3. What utilities come with JaguarConnect? The account is based off of the Microsoft® Office 365/Outlook.com platform and provides many of the same benefits found in those applications. Current students and employees receive benefits of an MS Office 365 account, including installations of Microsoft© Office software on personal devices. NOTE: Alumni and retirees do not receive the software utility, but are provided basic email service.
4. How can I access JaguarConnect? The email account can be accessed through the web, a PC/Mac, or mobile platforms.
5. How do I start using my JaguarConnect account?
6. Retirees: How can retirees request a JaguarConnect email account? See paragraph below, JaguarConnect for Retirees. Visit the Account Management System. Once logged in, then request a JaguarConnect address.
7. Graduating? After graduation, you will become a member of the alumni and retain your email account; only the Office 365 apps will disappear.
8. Alumni: How can alumni request a JaguarConnect email account? Visit the Account Management System. Once logged in, request a JaguarConnect address.
9. What is my JaguarConnect email address?

JaguarConnect Login

What is my JaguarConnect login ID?
What is my JaguarConnect password? The password is the same one that you set for all UNT Dallas systems.

OneDrive and Microsoft© Office Web Applications

What is OneDrive? OneDrive for Business is the Microsoft® professional online storage solution in the cloud. Much like Dropbox or Google Drive, OneDrive for Business allows storage of documents online, and provides access stored files from almost anywhere that has an internet connection. OneDrive applications are available for the desktop and most smart phones, allowing for easy access, synchronization and the transfer of large files. OneDrive is available as part of JaguarConnect to all current UNT Dallas students, offering 50 GB of cloud-based storage.

Microsoft® Office Web Apps are available as part of JaguarConnect to all current UNT Dallas students, offering a free cloud-based version of the Microsoft Office Suite.

• Overview of OneDrive and Office Web Apps
• I previously had a SkyDriveDrive account through JaguarConnect
• Overview of the OneDrive desktop client

Email Client Configuration

• How can I configure my email client to work with JaguarConnect via Microsoft® Exchange ActiveSync? - preferred method
  • Android Instructions
  • iOS instructions
  • Outlook for Mac
  • Outlook for Windows

JaguarConnect Messages

• How can I forward my JaguarConnect to another email address?
• What is the JaguarConnect mailbox quota?
• How can I create rules in my JaguarConnect account?
• How can I configure spam filtering in my JaguarConnect account?

JaguarConnect Features

• How do I use the chat feature of JaguarConnect?
• How can I create Appointments and Calendar entries?

JaguarConnect for Retirees

Retirees may request a JaguarConnect account as an alternative to keeping their UNT Dallas Exchange account upon retirement. This option is found within the exit paperwork filed with HR or may be requested after by contacting the UNT Dallas Help Desk.

Important for Retirees: please note the following information.

• A new email address in the form of FirstLast@my.untdallas.edu will be created. Upon request, the existing UNT Dallas Exchange alias (usually First.Last@untdallas.edu) can deliver mail to the new JaguarConnect address.
• No mail from the UNT Dallas Exchange account will be transferred to the JaguarConnect email address. Retirees will need to forward any existing mail to the new address if they wish to keep it.
• OneDrive will not be included; OneDrive is a service only available to current students and is explained in the FAQ above. The options below are available to the general public and may provide as alternatives for retirees. UNT does not support these services should trouble arise.
  • Any free Microsoft® Live account comes with seven gigabytes, 7 GB, of OneDrive cloud storage and basic Office Web Apps. This includes Microsoft® Word, Excel, PowerPoint, OneNote, and the OneDrive desktop application for syncing files to your computers.
  • Microsoft Office 365 Home Premium is a paid-subscription based service that comes with 20 GB of OneDrive cloud storage, access to Office Web Apps, and the Office desktop applications you're used to using.
  • Microsoft® Office 2013 can be purchased for use on a single computer and includes the Office desktop applications you're used to using.
  • Google Drive with Google Docs comes with 15 GB of free storage and may serve as an alternative to Microsoft® OneDrive with Office Web Apps.

​​Can't find an answer? Contact the UNT Dallas Help Desk team:  Call: 972-338-1448   |   Email: helpdesk@untdallas.edu – Online: UNT Dallas Help Desk Website   | Come by: Founders Hall, Room 309