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Digital Media Services

Base Level Services: 
  • Provide IP, software, hardware support through warranty,
  • Provide connectivity troubleshooting, consultation services, research, design of digital signage systems
  • Provide access control to the content management system
Service Level: 

Incident Response: Target is 85%

Priority Response Resolution
Critical Incident – 20 or more users are unable to use a critical system in order to accomplish University tasks N/A N/A
High N/A N/A
Normal 1 business day 3 business days
Low 1 business day 5 business days
Planning 1 business day 5 business days

 

 

Services Not Included: 

Content management for all Digital Signage Systems is the responsibility of the system owner

Customers Served: 
UNTS