Blackboard & Canvas Support

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The CLEAR Faculty Help Desk is here to provide service, support, and training for Blackboard, Canvas, and its supported add-ons to faculty and staff at the University of North Texas - Denton/Dallas. You can visit us in Chilton 112C during regular business hours on weekdays (no appointment needed) or call or email us at 940-369-7394 or clearhelp@unt.edu. After-hours support is available via phone and email. Please see the table below for details.

Types of Support Provided

  • Guides and tips
  • Blackboard technical troubleshooting and assistance with enrollment exceptions
  • Computer/device compatibility
  • Enrollments
  • Third-party integrations

For Blackboard only support, please visit bbsupport.unt.edu for more information.

clear faculty helpdesk chilton hall entrance

LOCATION HOURS - Fall and Spring HOURS - Summer
CLEAR Faculty Help Desk: Chilton Hall 112C  (940) 369-7394 clearhelp@unt.edu
Monday - Thursday 8:00 a.m. to 5:00 p.m.
5:00 p.m. to 9:00 p.m. (via phone and email) 
Friday  8:00 a.m. to 5:00 p.m. 
Saturday  11:00 a.m. to 3:00 p.m. 
Sunday  CLOSED
After hours faculty may contact the UIT Helpdesk (940-565-2324) to report issues with Blackboard Learn or Canvas. In emergency situations, UIT Helpdesk will contact the CLEAR on-call staff member.
Monday - Friday 8:00 a.m. to 5:00 p.m. 
Saturday & Sunday CLOSED
After hours faculty may contact the UIT Helpdesk (940-565-2324) to report issues with Blackboard Learn or Canvas. In emergency situations, UIT Helpdesk will contact the CLEAR on-call staff member.

 

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