Design, install, upgrade as needed and maintain campus data distribution network providing 10/100 Mbps and 1/10 Gbps connectivity speeds depending on the application requirements. Support sub-netting, segmentation, redundancy, capacity planning, IP address management, equipment evaluation and selection, vendor evaluations and inventory management. Based on customer written specifications for service and schedule information.
Availability: 99.5% (excludes unplanned power outages in addition to equipment availability).
Service Request Response:
| Service Request | Response | Design and Assessment |
| Routine Request - to activate an existing data port(s) | 8 business hours | 5 business days |
Incident Response:
| Severity | Response | Resolution |
| Critical Incident - service outage of 49 or more users in a single building | 1 hour | 8 hours |
| Routine Incident - service outage of 48 or less users in a single building | 4 business hours | 24 business hours |
Application support.