Operate application system to support UNT degree management.
Availability: 98.9%, 24x7, excluding planned downtime, calculated monthly. Planned downtime can occur during maintenance windows which are identified as every Saturday, 7:00 pm-noon on Sunday and every Tuesday and Thursday from 7:00pm-9:30pm.
Incident Response:
| Severity | Response | Target Close / Timeframe |
| Campus Wide Outage | 15 Minutes | 4 Hours, 24x7 |
| Major Administrative Process inoperable or degraded | 30 Minutes | 6 Hours, 24x7 |
| Application feature error | 2 Hours | 12 Hours, M-F 8am-5pm |
N/A