| Blackbaud Raiser's Edge |
99.900% |
100.000% |
|
| Business Intelligence Infrastructure |
99.800% |
100.000% |
|
| Campus Local Area Network |
99.500% |
100.000% |
56 of the 56 subservice(s) met or exceeded their SLA
|
| Campus Technology Support Services |
99.500% |
100.000% |
1 of the 1 subservice(s) met or exceeded their SLA
|
| Campus Wireless Network |
99.500% |
99.976% |
2 of the 2 subservice(s) met or exceeded their SLA
|
| Central Web Services |
99.600% |
100.000% |
|
| Constituent Relationship Management |
98.900% |
100.000% |
|
| Datacenter Infrastructure Services |
99.671% |
100.000% |
5 of the 5 subservice(s) met or exceeded their SLA
|
| Datacenter Networks |
99.500% |
100.000% |
|
| Data Protection Services |
99.621% |
100.000% |
|
| Degree Management Systems |
98.900% |
100.000% |
|
| Directory Services |
99.000% |
100.000% |
|
| Email Hosting for Faculty/Staff |
99.900% |
100.000% |
|
| Emergency Notifications |
99.900% |
100.000% |
|
| Financial Information Systems |
98.900% |
100.000% |
|
| Human Capital Management |
98.900% |
100.000% |
|
| Imaging Services |
98.900% |
100.000% |
|
| Incident Call and Support Request Tracking |
99.500% |
100.000% |
|
| Learning Management System Service and Support |
98.900% |
100.000% |
|
| Network Firewall and VPN |
99.950% |
100.000% |
|
| Portal |
98.900% |
100.000% |
|
| Server Provisioning |
99.172% |
100.000% |
131 of the 131 subservice(s) met or exceeded their SLA
|
| SharePoint |
99.900% |
100.000% |
|
| Student Administration Information Systems |
98.900% |
100.000% |
|
| Telephone Services (UNT) |
99.900% |
100.000% |
|
| Telephone Services (UNTHSC) |
99.900% |
100.000% |
|
| Unified Messaging |
99.900% |
100.000% |
Missing Details |
| Video Conferencing Network |
99.500% |
100.000% |
|
| Virtualization Services |
99.621% |
100.000% |
|
| Wide Area Network |
99.950% |
100.000% |
|
SLA Report for May 2018