Blackbaud Raiser's Edge |
99.900% |
100.000% |
|
Business Intelligence Infrastructure |
99.800% |
100.000% |
|
Campus Local Area Network |
99.500% |
100.000% |
56 of the 56 subservice(s) met or exceeded their SLA
|
Campus Technology Support Services |
99.500% |
100.000% |
1 of the 1 subservice(s) met or exceeded their SLA
|
Campus Wireless Network |
99.500% |
99.976% |
2 of the 2 subservice(s) met or exceeded their SLA
|
Central Web Services |
99.600% |
100.000% |
|
Constituent Relationship Management |
98.900% |
100.000% |
|
Datacenter Infrastructure Services |
99.671% |
100.000% |
5 of the 5 subservice(s) met or exceeded their SLA
|
Datacenter Networks |
99.500% |
100.000% |
|
Data Protection Services |
99.621% |
100.000% |
|
Degree Management Systems |
98.900% |
100.000% |
|
Directory Services |
99.000% |
100.000% |
|
Email Hosting for Faculty/Staff |
99.900% |
100.000% |
|
Emergency Notifications |
99.900% |
100.000% |
|
Financial Information Systems |
98.900% |
100.000% |
|
Human Capital Management |
98.900% |
100.000% |
|
Imaging Services |
98.900% |
100.000% |
|
Incident Call and Support Request Tracking |
99.500% |
100.000% |
|
Learning Management System Service and Support |
98.900% |
100.000% |
|
Network Firewall and VPN |
99.950% |
100.000% |
|
Portal |
98.900% |
100.000% |
|
Server Provisioning |
99.172% |
100.000% |
131 of the 131 subservice(s) met or exceeded their SLA
|
SharePoint |
99.900% |
100.000% |
|
Student Administration Information Systems |
98.900% |
100.000% |
|
Telephone Services (UNT) |
99.900% |
100.000% |
|
Telephone Services (UNTHSC) |
99.900% |
100.000% |
|
Unified Messaging |
99.900% |
100.000% |
Missing Details |
Video Conferencing Network |
99.500% |
100.000% |
|
Virtualization Services |
99.621% |
100.000% |
|
Wide Area Network |
99.950% |
100.000% |
|