Texas Workforce Commission (TWC) employees and our partners are expected to serve the public with respect, concern and courtesy, conducting themselves in a manner that enhances public confidence in the agency. Our employees will provide courteous, fair, and impartial service in their interactions with customers. Recognizing the diversity of Texas, they will value cultural and individual differences and exhibit positive, nondiscriminatory behavior toward customers.

The Texas Workforce Commission is a quality customer service agency, providing information and complaint resolution to all our customers-

• Communities
• Job Seekers and Future Job Seekers
• Employers

The Texas Workforce Commission is the state government agency charged with overseeing and providing workforce development services to the employers and job seekers of Texas. For employers, TWC offers recruiting, retention, training and retraining, and outplacement services, as well as valuable information on labor and unemployment tax law, tax saving programs, and labor market planning. For job seekers, TWC offers career development information, job search resources, training programs, and administers the unemployment benefits program. TWC also administers the Texas Pay Day Law, Texas Child Labor Law, and Child Care Services. While targeted populations receive intensive assistance to overcome barriers to employment, all Texans can benefit from the services offered by TWC and our network of workforce partners. The Texas Workforce Commission works in conjunction with 28 Local Workforce Development Boards to provide employment assistance and promote self-sufficiency for customers. The boards oversee the delivery of child care services, employment and training programs for welfare recipients, as well as planning employment services in their area's Texas Workforce Centers. They also direct the services called for under the Workforce Investment Act (successor to the Job Training Partnership Act). Our partnerships across the state increase the strength of the entire system.

For more specific information regarding our services and programs click on any of the following Internet links:

• We are committed to excellence in everything we deliver or guide.
• We are committed to making the Texas Workforce Commission an exemplary employer.
• We are committed to becoming an entrepreneurial, flexible, learning organization.
• We are committed to open and honest internal and external communication.

• Takes prompt, attentive action to address customer needs.
• Follows through on tasks, meeting schedules and deadlines.
• Conducts self in a business-like manner and applies knowledge effectively in performance of job duties.
• Uses a considerate and tactful approach in serving customers.