Design, install, upgrade as needed and maintain the video conferencing network including the Multipoint Control Unit that allows connections of multiple videoconference sites together. Support day-to-day operation of the network, equipment evaluation and selection and vendor evaluations.
Availability: 99.5%, 24x7 (includes unplanned power outages in addition to equipment availability).
Service Request Response:
| Service Request | Response | Design and Assessment |
| Routine Request | 8 business hours | 5 business days |
Incident Response:
| Severity | Response | Resolution |
| Critical Incident – a loss of full connectivity (all video conferencing facility at any of the System locations) | 1 hour | 8 hours |
| Routine Incident -a partial loss of connectivity (any video conferencing facility at any of the System locations) | 4 business hours | 24 business hours |
Scheduling of videoconference rooms and design of videoconference rooms .