San Francisco

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What people say

For my sons 18th Birthday we decided to spend the day in San Francisco, in anticipation of the day I made a reservation for 12 at the Hard Rock Café. When we arrived the hostess informed me that they had tried to call me 2 hours prior but that she couldn't get through. Since they had a party of 50 they had no seating for us and it would be another 45 minutes. Had we simply been on vacation we would have wandered off and made our way back a little later no big deal. But we drove several hours to get to San Francisco to begin with, some of our party drove 3+ hours to get there and we all needed to get back home early enough to go to school/work on Monday morning. So I was more than a little frazzled. When I tried to explain that to the hostess all she said was "I tried to call you and I even left a message but you didn't answer or call back"...mind you I was driving to San Francisco while they called. Not really the time to take a phone call. The Hostess was completely rude, I could have screamed at how frustratingly condescending she was. My first thought was to walk out and find another restaurant but the principle of the matter just rubbed me the wrong way so I went back and asked to see the manager. That's when suddenly she had a table on the patio. When I asked if it was nice on the patio referring more to the ambiance than anything else ( why else do you go to the Hard Rock if not to see all the cool stuff) she looks at me as says "Well IT IS sunny" Um yeah I know that. Even just thinking about it gets me riled up, she should be fired. Once the MOD arrive everything took a turn for the best. He walked me out to the patio to show me what tables he could offer. He offered us a free appetizer and apologized profusely. This guy knows customer service! Not because he gave us free appetizers but because he was apologetic from the get go. He knew the reality was that I had made a reservation and that at the last minute they had messed that up. Even if he hadn't given us a single thing for free just him taking the time to show me the table and understand my frustration was all we really needed. Once we got to the table we had a little spit-fire waitress who handled our orders smoothly, filled every request, she was lively, funny, and a real joy to be around. The food was delicious as we expected and by the time we left our entire party was in high spirits. While I don't remember the MOD or Waitresses name you two were amazing. Thank You!! Visited 10/23/2016 Party of 12

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