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AUD 6220 Auditor Interview and Interpersonal Reactions
(Last Modified:10-Apr-2014)

Description

Click here to view the course description in the DCAI Catalog of Courses

Objectives

You will learn to improve your ability to communicate with contractor, procurement, and DCAA personnel. Upon completion of this course, you will be able to:

Identify interpersonal challenges in the audit environment;

Develop a model of communication and discuss the various components;

Describe effective listening guidelines and barriers;

Recognize the difference between positive and negative manipulation;

Identify the four communication styles and discuss the characteristics of each style;

Identify a systematic approach for effective interviews;

Identify expressed and wanted behavior with respect to inclusion, control, and affection;

Explain and use the "cone system" of questioning;

Identify five styles for managing conflict and develop a personal conflict management profile;

Discuss the importance of non-verbal behavior and identify non-verbal channels of communication;

Describe the purpose and process of constructive confrontation;

Identify negotiation techniques and common mistakes made in negotiations;

Demonstrate understanding of course concepts through role-plays.

Target Attendees

All auditors

Prerequisite(s)

AUD 1320 or 1231, Intermediate Contract Auditing

Predecessor Course(s) (Acceptable as a substitute for this course until the acceptance date specified below.)

Predecessor	Predecessor Course Title	PDS Code	Accepted Until
None	None	None	None

Course Length

5 Classroom days

Additional Course Information

Delivery Mode	Resident
Equivalent Courses	None
ACE Recommended Credits	N/A
PDS Code
DAU Public (material/prework)	N/A

Continuing Education Units	0
Continuous Learning Points	0
Reservist Retirement Points	0
Historical Allocations	Mouse Over for Past CEU/CLPs

Notes

This training is conducted by DCAA. DCAA training is intended for DCAA auditors, and their residential courses are not open to non-government employees. Click the “Apply for this Course” icon in the upper right corner of your screen to request further information.

34CPE