Description

In this module you’ll learn how to discuss and resolve difficult interactions in the workplace -- whether they're with employees, peers, bosses, or even customers and suppliers. It includes tools and techniques to help you: decide which situations are worth resolving, find the source of the difficulty, productively discuss the emotions that difficult interactions can raise, and overcome barriers to action.

Objectives

Target Attendees

All DoD acquisition workforce members

Prerequisite(s)

None

Predecessor Course(s) (Acceptable as a substitute for this course until the acceptance date specified below.)

Predecessor	Predecessor Course Title	PDS Code	Accepted Until
None	None	None	None

Course Length

Approximately 2 hours to complete

Additional Course Information

Delivery Mode	Continuous Learning
Equivalent Courses	N/A
ACE Recommended Credits	None
PDS Code	ZT8
DAU Public (material/prework)	N/A

Continuing Education Units	0
Continuous Learning Points	2
Reservist Retirement Points	0
Historical Allocations	Mouse Over for Past CEU/CLPs

Notes

Enrollment in the Harvard Business School (HBS) CL modules is restricted to Federal Employees only.

(Click Here) for the technical requirements for this course.

You have 60 days to complete this course.

This course contains an end of module test that must be passed with a 100% score.

After passing your exam, please be sure to complete the required Module Survey from the Table of Contents. You will not be graduated from the module until you have completed the Survey. If you experience any difficulty in completing the Survey, please contact the DAU Help Desk to ensure that you receive proper credit.