In addition to the Joint Service DLAR 4155.2, ARMY REGULATION 702-7, AIR FORCE INSTRUCTION 21-115 (INTERSERVICE), SECNAVINST 4855.5A Product Quality Deficiency Report Program, see also DMCA Instruction 305 Deficiency Reports and the DLA Manual 4000.25, Volume 2, Supply Standards & Procedures (Chapter 24), all of which provide information and procedures for reporting, receiving, investigating, and resolving Product Quality Deficiency Reports (PQDRs). Outputs of this process are timely actions to repair, replace or provide credit to customers who receive defective material and submit PQDRs. It includes complete investigations which determine the cause of deficient material, actions to correct the material, and prevent future occurrences. Complete and timely responses must be provided to customers. All actions must be documented.
In addition to these directives/regulations/instructions, the Code of Federal Regulations, Title 41, Volume 2, Chapter 101, Part 101-26.800, prescribes a uniform system for reporting discrepancies or deficiencies in materials or shipments. The Product Quality Deficiency Report (PQDR), requisite SF-368, is the primary tool used for receiving feedback from material users on the state of systems and equipment issued through the supply system. See also an excellent overview presentation on DoD/Navy PQDR program
