Grade/Pay Level |
Scope |
Name |
Description |
Components (Select Definitions for more explanation) |
Get More Info |
GS 14-15 |
|
Supervisor 101 |
This 3-day course covers the basic information that every new supervisor needs to know about supervising in the Federal government context. The course covers the nuts and bolts of managing human resources, Do's and Don'ts of management, hiring, PMAP, managing performance (setting expectations, feedback, recognition, developing and coaching employees, and dealing with poor performance), leave administration, quality of work life initiatives, and labor and employee relations (conduct management and progressive discipline). Also available online. |
- Coursework
- Discussions
- Distance Learning
- Networking
|
LaKisha Greenwade 301-443-4771
Robert Scalise 202-690-7136
|
All Levels |
|
Becoming Customer-Focused |
This course will enable employees to Identify what it means to be customer focused; Identify their customers and define quality from the customer’s perspective; Identify various methods of gathering customer information to better understand customers’ needs; and describe the characteristics of an environment that promotes total customer focus, and their role in creating this environment. |
|
Jim Peterson 410-786-7213
|
GS 13-15 |
|
Build Your Leadership Potential |
The training focuses on key development areas of entry-level management and exposes participants to what it is like to be a manager and provides the skills needed to move into a managerial position within CMS. Course offerings will include the fundamentals and best practices of leadership, successful strategies for delivering results, streamlining practices and sustaining innovation and creativity. |
|
Jim Peterson 410-786-7213
|
GS 13-15 |
|
Building Trust in Teams |
This course is based on Patrick Lencioni’s Over-coming the 5 Dysfunctions of a Team. Participants will actively evaluate the tools in terms of their usefulness for them in their current situation. Best practices will be shared. |
- Coursework
- Discussions
- Distance Learning
|
Jim Peterson 410-786-7213
|
All Levels |
|
Business Writing |
This class is a refresher course on writing at CMS. Attendees in this two-day workshop will review critical grammar and punctuation rules, “plain language” writing principles, and e-mail writing techniques. |
|
Jim Peterson 410-786-7213
|
GS 14-SES |
|
CMS/HHS Leadership Competencies and Self-Assessment |
This course explores the HHS Leadership Competencies and their behaviors, and can be especially beneficial to new managers. It provides a self-assessment for participants to use to identify their current proficiency level on the leadership competencies. |
- Coursework
- Discussions
- Individual Needs Assessment(s)
|
Jim Peterson 410-786-7213
|
GS 14-SES |
|
Collaborating Across Organizational Boundaries |
The program will introduce strategies on how organizations can share resources, decision-making and ownership of the final product or service. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Continuous Improvement Basics Webinar |
This course provides all CMS employees a foundation in Continuous Improvement and focuses on specific application at CMS. Participants will learn basic continuous improvement concepts, Plan-Do-Study-Act model, and methodologies to support problem solving and process improvement. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Continuous Improvement Basics: Methodology and Tools |
This workshop provides all CMS employees a foundation in Continuous Improvement and focuses on its specific application at CMS. Participants will learn basic Continuous Improvement concepts, review improvement examples from their component, and explore their role in making improvements to benefit their customers. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Crucial Conversations – Employees |
This course prepares participants for high-stakes situations with a proven technique; demonstrates how to transform anger and hurt feelings into powerful dialogue; shows how to make it safe to talk about almost anything; and demonstrates how to be persuasive, not abrasive. |
|
Jim Peterson 410-786-7213
|
GS 14-SES |
|
Crucial Conversations - Managers |
This course, based on the Crucial Conversations book, gives useful strategies and tools to help more effectively address critical conversations |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Crucial Conversations Application Workshop – Employees |
This is wrap-up training for employees who have taken Crucial Conversations, Situational Leadership, and either Strength Deployment Indicator (SDI) or Personality Type (MBTI) training. It is a case study that incorporates best practices learned in all of the aforementioned trainings. |
- Coursework
- Discussions
- Individual Needs Assessment(s)
|
Jim Peterson 410-786-7213
|
GS 14-SES |
|
Crucial Conversations Application Workshop – Managers |
This is wrap-up training for employees who have taken Crucial Conversations, Situational Leadership, and either Strength Deployment Indicator (SDI) or Personality Type(MBTI) training. It is a case study that incorporates best practices learned in all of the aforementioned trainings. |
- Coursework
- Discussions
- Individual Needs Assessment(s)
|
Jim Peterson 410-786-7213
|
GS 13-15 |
|
Defining Roles and Analyzing Skill Gaps |
This course will provide team leaders with the knowledge to create a plan for defining the roles and responsibilities within their teams and create the framework for conducting a skills gap analysis. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Effective Communications & Briefings |
This course immerses participants in many facets of communication, ranging from interpersonal to written to oral. All of this skills-based learning will be set upon an underlying foundation of a strategic communication model. This is an advanced course, including and going beyond the presentation techniques taught in “Effective Presentations.” |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Effective Presentations |
This course will prepare participants to manage speaker’s fear using physical and psychological techniques; select from several presentation formats; learn to project and enunciate with confidence; hone rapport-building skills to help engage the audience; use visual aids intelligently and purposefully for the most impact; and develop goals to activate and to reinforce the training. |
|
Jim Peterson 410-786-7213
|
GS 13-15 |
|
Effective Team Leader |
This course will provide team leaders with the knowledge to describe what it takes to be an effective team leader; identify specific ways to encourage or inspire collaboration in others; understand the stages of team development; and implement skills and techniques for assisting teams moving through the stages to productivity. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Emotional Intelligence (EQi) Workshop – Employees |
In this 3 hour workshop, participants will explore what aspects of emotional intelligence behavior show up in our daily interactions, and how we might move our culture forward through better awareness of our individual and collective emotional intelligence. |
- Coursework
- Discussions
- Individual Needs Assessment(s)
|
Jim Peterson 410-786-7213
|
GS 14-SES |
|
Emotional Intelligence (EQi) Workshop - Managers |
This one day workshop will explore what aspects of emotional intelligence behavior show up in our daily interactions and how we might move our culture forward through better awareness of our individual and collective emotional intelligence. |
- Coursework
- Discussions
- Individual Needs Assessment(s)
|
Jim Peterson 410-786-7213
|
All Levels |
|
Exercising Influence |
This course prepares participants to use a model of productive and effective influence behaviors; improve existing influence skills and build new ones; develop a conscious, strategic approach to influencing; recognize and deal effectively with current organizational issues and conflicts; and enhance the results achieved through the cooperation and enthusiastic support of key stakeholders. |
|
Jim Peterson 410-786-7213
|
GS 13-15 |
|
Facilitation Techniques for Effective Meetings |
In this workshop, participants will learn and practice effective techniques to facilitate groups and create results that are understood and accepted by all. |
- Coursework
- Discussions
- Self-development Activities
|
Jim Peterson 410-786-7213
|
All Levels |
|
Foundations of Leadership: Basic Principles + Values/Mission/Goals |
This course is the foundational course for non-supervisory leadership development. The full day course is divided into two key areas: Building Trust under Pressure: The Basic Principles, and Values-Mission-Vision-Goals. Together these two components provide an introduction to basic leadership principles that contribute to personal and organizational success. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Generations in the Workplace |
For the first time, organizations have employees from four (possibly five) different generational groups. This webinar focuses on the characteristics of each generation (WWII Veterans, Baby Boomers, Gen X, Gen Y/ Millenials) and discusses the potential challenges/ solutions in the workplace. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Have a Nice Conflict |
This participant-centered learning experience offers participants a way to increase self-awareness and emotional intelligence by understanding their reactions to conflict and the affect they have on others. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Individual Development Plan (IDP) |
This webinar will discuss the purpose of an IDP and steps in creating one. |
- Distance Learning
- Individual Development Plan
|
Jim Peterson 410-786-7213
|
All Levels |
|
Managing Your Time |
Participants will learn effective time management by defining what is important; developing goals that
will accomplish what is important; and planning, organizing and prioritizing work activities that will help them reach those goals.
|
|
Jim Peterson 410-786-7213
|
All Levels |
|
Personality Type Training – Myers Briggs Type Indicator |
This training is designed to help participants improve their interpersonal skills and self-management through heightened self-awareness, using the Myers-Briggs Type Indicator (MBTI). |
- Coursework
- Discussions
- Individual Needs Assessment(s)
|
Jim Peterson 410-786-7213
|
All Levels |
|
Plan to Change – Employee |
The program is designed to help non-managers (individual employees, intact work groups, and teams) learn how to navigate through the significant changes they are facing. |
|
Jim Peterson 410-786-7213
|
GS 14-SES |
|
Plan to Change – Managers |
The program is designed to help managers learn how to navigate themselves and their employees through the significant changes they are planning and implementing. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Problem Solving & Decision Making |
In this highly interactive 8-hour workshop, participants will learn how to deal effectively with challenging situations at work through the use of effective problem solving and decision-making. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Productive Team Member Skills |
This course focuses on beneficial communication and collaborative methods that will enhance individual talents and therefore benefit the team as a whole. Participants will examine team dynamics and how the individual team member can contribute effectively, particularly through exercising influence and negotiation. |
|
Jim Peterson 410-786-7213
|
GS 14-SES |
|
Qs & As with the Experts |
This course is designed to assure that all CMS managers can apply the legal requirements of management at CMS in the daily scenarios they face. |
|
Jim Peterson 410-786-7213
|
GS 13-15 |
|
Situational Leadership |
This course is designed to help “leaders” open up communication—increase the frequency and quality of conversations about performance and development between themselves and the people they work with. |
|
Jim Peterson 410-786-7213
|
GS 13-15 |
|
Soliciting Feedback |
This course is designed to provide team leaders and managers an informal but easily maintained mechanism for getting informal feedback on their performance from their subordinates and boss. |
|
Jim Peterson 410-786-7213
|
GS 14-SES |
|
Stay Conversations: How to Keep Employees Engaged |
This course is designed to provide managers with tips on how to keep their employees engaged. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Strength Deployment Inventory (SDI) - Employees |
Participants will take the SDI instrument online before class. In this workshop, participants will learn the theory behind the SDI and apply it to a real world situation. |
- Coursework
- Discussions
- Individual Needs Assessment(s)
|
Jim Peterson 410-786-7213
|
GS 14-SES |
|
Strength Deployment Inventory (SDI) - Managers |
In this workshop, participants will learn the theory behind the SDI and apply it to a real world situation. |
- Coursework
- Discussions
- Individual Needs Assessment(s)
|
Jim Peterson 410-786-7213
|
GS 13-15 |
|
Virtual Team Management |
This course provides best practices and tips to help team managers more effectively lead their teams to desired performance results. |
|
Jim Peterson 410-786-7213
|
All Levels |
|
Virtual Teamwork |
This course will enable participants to define virtual teams; identify the advantages and challenges of working virtually; identify the characteristics and competencies required of virtual team members; identify best practices of virtual work; and create a recipe for successful virtual team work. |
- Coursework
- Distance Learning
|
Jim Peterson 410-786-7213
|