Troubleshooting

StreamStats users often have trouble using it because their web browser settings are not configured properly. As a result, often the map will not draw or they receive various error messages. Click here to download a document that describes common problems and solutions. If after making any needed changes StreamStats still does not work for you, then consider contacting your computer system administrator to assure that a firewall or a network setting is not blocking StreamStats. If the problem does not appear to be on your end then please send an email to the StreamStats team at at support@streamstats.freshdesk.com, describing the nature of the problem and the State where you are having the problem.