TABLE OF CONTENTS
I INTRODUCTION TO THE ACQUISITION OF SERVICES
I.1 The Services Acquisition Process
I.2 What is a Service Requirement?
I.3 Non-Personal Services Requirements
I.4 Personal Services Requirements
I.5 Preference for Performance-Based Acquisitions (PBA) for Services
I.6 Objectives of Performance-Based Acquisition (PBA)
I.7 Principles of Performance-Based Acquisition (PBA) for Service Requirements
II THE PLANNING PHASE
Step One – Form the Team
1.1 Ensure Senior Management Involvement and Support
1.2 Form the Team and Team Charter
1.3 Identify and Analyze Stakeholders, Nurture Consensus
1.4 Develop a Communication Plan
1.5 Develop and Maintain Knowledge Base over the Project Life
1.6 Plan and Schedule Topical Team Training
Step Two – Review Current Strategy
2.1 Identify Current Initiatives/Contracts
2.2 Review and Document Current Level of Performance
2.3 Begin Program Risk Identification
2.4 Document Current Processes
2.5 Determine Status of Government Furnished Property/Materials/Facilities
2.6 Stakeholder Submits Current and Projected Requirements Forecast
2.7 Review Current/Statutory Requirements
2.8 Define (at a High Level) Desired Results
2.9 Review Current Performance and Desired Results with Stakeholders and Users
2.10 Refine Desired Results and Validate with Stakeholders
Step Three – Market Research
3.1 Take a Team Approach to Market Research
3.2 Determine Data Sources
3.3 Develop a Standardized Interview Guide
3.4 Conduct Market Research
3.4.1 Customers
3.4.2 Consider One-on-One Meetings with Industry
3.4.3 Look for Existing Contracts
3.5 Request Information From Service Providers
3.6 Analyze Market Research
3.7 Document Market Research and Trends
III THE DEVELOPMENT PHASE
Step Four – Requirement Definition
4.1 Conduct Performance Risk Analysis
4.2 Conduct a Requirements Analysis
4.3 Build Requirements Roadmap
4.3.1 Acceptable Quality Levels (AQLs)
4.3.2 Performance Assessment Strategies
4.3.3 Performance Assessment Personnel
4.3.4 Assessment Methods
4.3.5 Contractor's Quality Control Plan
4.3.6 Create Your Performance Reporting Structure
4.4 Standardize Requirements Where Possible to Leverage Market Influence
4.5 Develop a Performance Work Statement (PWS) and Statement of Objectives (SOO)
4.5.1 Format
4.5.2 Best Practices and Lessons Learned for Developing PWS
4.5.3 Style Guidelines for Writing PWS
4.5.4 Reviewing Your PWS
4.6 Develop Quality Assessment Surveillance Plan (QASP) Outline
4.7 Develop Independent Government Estimate (IGE) Based on Projected Demand Forecast
4.8 Establish Stakeholder Consensus
Step Five – Develop an Acquisition Strategy
5.1 Develop Preliminary Business Case and Acquisition Strategy
5.2 Finalize Acquisition Strategy
5.2.1 Types of Contracts
5.2.1.1 Fixed-Price Contract Types
5.2.1.2 Cost Reimbursement Contract Types
5.2.2 Incentives - Recognize the Power of Profit as a Motivator
5.2.2.1 Positive and Negative Incentive Examples
5.2.2.2 Considerations When Contemplating Incentives
5.2.3 Determine How You Will Select a Contractor
5.3 Allocate Workload Within the Acquisition Team
5.4 Prepare Acquisition Planning Documents
5.5 Consider Use of Draft Request for Proposal (RFP)
IV THE EXECUTION PHASE
Step Six – Execute the Strategy
6.1 Issue Request for Proposal (RFP) or Military Interdepartmental Purchase Request (MIPR)
6.2 Conduct Source Selection
6.2.1 Instructions to Offerors
6.2.2 Section L
6.2.3 Section M Evaluation Factors for Award
6.2.4 Relationship between PWS, Section L, and Section M
6.2.5 Role of Past Performance in Best Value Procurements
6.3 Pre-Award Approval Documents
6.4 Contract Award
6.5 Debrief Unsuccessful Offerors
6.6 Finalize Quality Assurance Surveillance Plan (QASP)
6.7 Post-Award Implementation/Transition
Step Seven – Performance Management
7.1 Transition to Performance Management
7.2 Manage and Administer Overall Program
7.3 Manage Performance Results
7.3.1 Monitor Contract Performance
7.3.2 CPARS Report and Past Performance Information Retrieval System (PPIRS)
7.4 Conduct Quarterly Supplier and Key Stakeholders Performance Reviews
7.5 Evaluate Effectiveness of Strategy
7.6 Develop Plan for Managing Continuous Improvement
Appendix A: Requirements Roadmap Worksheet
Appendix B: Service Acquisition Project Plan
Appendix C: Service Acquisition Mall (SAM)
Appendix D: Market Research Resources
Appendix E: Glossary
LIST OF FIGURES
Figure 1-1: The Services Acquisition Process
Figure 1-2: Model of Step One
Figure 2-1: Model of Step Two
Figure 3-1: Model of Step Three
Figure 4-1: Model of Step Four
Figure 4-2: Risk Analysis Model
Figure 4-3: Requirements Roadmap Worksheet
Figure 4-4: Performance Indicators
Figure 5-1: Model of Step Five
Figure 6-1: Model of Step Six
Figure 7-1: Model of Step Seven
Figure 7-2: Performance Indicators
Figure A-1: Requirements Roadmap Worksheet
Figure C-1: Model of SAM
LIST OF TABLES
Table 1-1: Performance Outcomes
Table 4-1: Sections L and M Relationship Example
