We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
The number of consumers age 60 and older with student loan debt has quadrupled over the last decade. Older borrowers struggling to make payments complain to the CFPB about obstacles they face while trying to enroll in income-driven repayment plans and accessing their protections as co-signers.
In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau. The purpose of this audit is to provide objective analyses to improve program performance and operations, reduce costs, facilitate decision-making, and contribute to public accountability.
This report presents the results of the Survey of Consumer Views on Debt, which was conducted by the CFPB between December 2014 and March 2015 to better understand consumers’ experiences and preferences related to debt collection.
This report provides an introduction to the online marketplace for charged-off debt.
The number of consumers age 60 and older with student loan debt has quadrupled over the last decade in the United States, and the average amount they owe has also dramatically increased. This Snapshot describes the increasing burden of student loan debt on older consumers, as well as the impact that the increased debt burden is having on older borrowers’ impacting financial security.
The Consumer Financial Protection Bureau (CFPB or Bureau) is pleased to present this report to the Committees on Appropriations of the United States Senate and House of Representatives under Section 1017(e)(4), in fulfillment of its statutory responsibility and commitment to accountability and transparency. This report covers October 1, 2015 – September 30, 2016, the Bureau’s 2016 fiscal year.
More than 87 percent of the CFPB employee population responded to the fifth annual employee survey conducted between August 1 and 31, 2016.
The CFPB’s Office of Consumer Response hears directly
from consumers about the challenges they face in the marketplace, brings their
concerns to the attention of companies, and assists in addressing their
complaints. This Monthly Complaint Report provides a high-level snapshot of
trends in consumer complaints.
The Consumer Financial Protection Bureau (CFPB or Bureau) presents this Semi-Annual Report to the President, Congress, and the American people in fulfillment of its statutory responsibility and commitment to accountability and transparency.
The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.
