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If for any reason you are not completely satisfied with your purchase, you can receive a replacement or refund within 30 days.
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| Shipping Rate Calculator
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Tube
Posters, Art Prints | $4.00 | $0.99 | $12.00 | $1.99 | $17.00 | $2.99 | Heavyweight Tube
Tapestries, Laminated Posters and Prints | $0.00 | $9.99 | $0.00 | $24.99 | $0.00 | $39.99 | Large Mailer
Photos, Magnets, Note Cards, Tin Signs, Calendars,T-Shirts | $4.00 | $0.99 | $12.00 | $1.99 | $17.00 | $2.99 | Box
Framed and Mounted items, Canvas Transfers, Decorative Mirrors, ReadyMade Frames, Stand-Ups, New Yorker Desk Diaries, New Yorker Umbrellas, Cartoon books | $0.00 | $7.99 -
$49.99 | $0.00 | $19.99 -
$59.99 | $0.00 | $24.99 -
$79.99 |
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Order Processing & Delivery Expectations
Depending on the types of items you purchase, the order processing time will vary. If you select Expedited or Overnight delivery for your order, you will receive priority processing which shortens the processing time by up to 3 days.
In order to offer you the lowest shipping rates, we combine similar items in one shipment. Note that orders are shipped and delivered only on business days. Delivery estimates do not include weekends.
In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment.
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Average Order Processing Times per Item:
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| Item Types |
Order Processing Time |
Posters, Prints, Photos, Calendars,
Postcards, Magnets and T-Shirts:
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Usually 24 hours
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| Special Order Prints:
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5-7 business days
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| Framed & Mounted Items:
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3-10 business days
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| Canvas Transfers:
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3-14 business days
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| New Yorker Desk Diary, New Yorker Umbrella, Cartoon Books:
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3-5 business days
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Note: If you order a combination of Posters and Special Order Prints, the order processing time may be 5-7 days because we will ship those items together in one shipment.
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Average Transit Times:
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| Delivery Method |
Transit Time |
| Standard Delivery:
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3-7 business days after processing
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| Expedited Delivery:
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2-4 business days after processing
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| Overnight Delivery:
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1 business day after processing
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NOTE: Your order will arrive based on the processing time plus the transit time. For example, if your processing time is 3-5 business days and you pick Overnight delivery, you should expect to receive your order in 4-6 business days.
Average transit time based on orders shipping to addresses in the Continental United States.
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| Tracking your Shipment
When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday. If your item ships via FedEx, your delivery will occur between Tuesday and Saturday.
You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.
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| Return Instructions
The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 30 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See below to determine how to proceed based on your reason for return.
Reason for Return:
My order was damaged during delivery (or other quality concerns).
Easy Photo Return
If your order arrived in less than satisfactory condition, speed up your return by following these simple steps:
Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
Please note:
Easy Photo Return is available for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Easy Photo Return is not
available for some items, including T-Shirts, apparel, desk diaries, original books, umbrellas and limited edition prints.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
If you are unable to complete an Easy Photo Return form, or your order does not qualify for Easy Photo Return, please contact
orders@support.condenaststore.com
Reason for Return:
I changed my mind; it doesn't look like I thought it would in my space.
Return Your Shipment
If a product is perfect, but not perfect for you, we invite you to return it for a full refund (minus shipping charges) by following these simple steps:
- Complete and print a Return Request form which you can also find on the back of the Packing List included with your order.
- Ship your item back to us in its original packaging and enclose your completed return request (the shipping address is listed at the bottom of the form). We strongly encourage you to return the item via a trackable method.
- We will typically issue your refund within 48-72 hours of receiving the package.
For International Returns, please contact Customer Support at orders@support.condenaststore.com.
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| Shipping Limitations
Many customs agencies have imposed a size limitation on all foreign parcels. The maximum size limit for rectangular-shaped parcels is
107 centimeters
in length and
201 centimeters
in height (Maximum length and girth combined:
274 centimeters).
This applies to all countries except the following:
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Andorra
Azerbajian
Austria
Belgium
Canada
Denmark
Finland
France (including Monaco)
Germany
Gibraltar
Great Britain and Northern Ireland
Greece
Hong Kong
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Italy
Japan
Liechtenstein
Luxembourg
Malta
Macao
Netherlands
Portugal
Republic of Ireland (Southern Ireland)
San Marino
Spain
Sweden
Switzerland
Vatican City
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If an order placed exceeds the maximum limit, condenaststore.com will cancel the order and refund the full amount.
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