The Defense Information Systems Agency launched a redesigned website, www.disa.mil, today in an effort to improve web-based communications with mission partners. The site introduces an updated look and feel, enhances delivery of service-focused content, and optimizes presentation via mobile devices.
DISA.mil is the agency's virtual front door. With more than 35,000 visitors each week, the site serves as a key entry point for our mission and industry partners, job seekers, the media, and the general public.
While the site serves a number of different stakeholders, the redesign focused on delivering service-focused content to the agency's mission partners.
"Our mission partners expect an online experience that is similar to what they get when visiting a commercial website," stated Alfred Rivera, director of DISA's Business and Development Center. "The DISA.mil redesign is a step in that direction, providing a central gateway to our services."
Five significant changes to the site are:
- The home page now highlights the agency's most recent news and places an emphasis on new service offerings.
- The DISA Service Catalog is the foundation and focal point of the new site. The primary navigation menu reflects DISA's service offerings and guides visitors to the information they need more directly than the previous site.
- Each service DISA provides is displayed in a standard format, which includes an overview, description of features, rates, support contact information, and instructions on how to order. A call to action, or next step, for visitors, such as "contact us," is featured near the top of each page. An example can be seen on the DoD Enterprise Search service page.
- Information about major initiatives — agency activities that affect our mission partners but are not services that can be ordered, such as the implementation of Joint Regional Security Stacks –- is now prominently featured on the site.
- The site presentation will adjust and scale to conform to any screen size, resulting in an improved experience for mobile device users.
"Ensuring our mission partners can easily access reliable information about DISA services, whether they are conducting research, placing an order, or seeking assistance, is the first step in providing a positive customer experience," said Rivera. "It makes their job that much easier, allowing them to focus time and energy on their primary missions."