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Help Desks
eRA Service Desk (formerly the eRA Commons Help Desk):
Submit a Web Ticket
(preferred method of contact)
Toll-free: 1-866-504-9552 (Press 1 for eRA Commons or ASSIST and 3 for iEdison)
Phone: 301-402-7469 (Press 1 for eRA Commons or ASSIST and 3 for iEdison)
Hours: Mon-Fri, 7 a.m. to 8 p.m. Eastern Time (closed on federal holidays)
Contact for information/questions on:
- ASSIST
- eRA Commons
- eRA Commons Registration
- eRA errors and warnings
- Status of the application
- Post-award administration
If you need immediate help (i.e. you are within two days of a deadline or in the event of a security emergency), call us. Note that the Help Desk's busiest hours are between 10 a.m. ET and 3 p.m. ET.
For iEdison help, please contact:
eRA's iEdison Help Desk
Toll-free: 1-866-504-9552; Phone: 301-435-1986; edison@od.nih.gov
General Grants Information:
Email: grantsinfo@od.nih.gov (preferred method of contact)
Phone: 301-945-7573
Contact for information on:
- Grant application procedures and process
- NIH grant resources
- NIH Grants & Funding website navigation
- Available NIH research and research training programs
Grants.gov Contact Center:
Toll-free: 1-800-518-4726
International: 606-545-5035
Email: support@grants.gov
Hours: 24 hours a day, 7 days a week (Closed on Federal Holidays)
Contact for information/questions on:
- Grants.gov registration
- Grants.gov submission rejection errors
- Grants.gov Workspace
NIH Office of Extramural Research Communications Office
Contact oer@od.nih.gov for:
- Suggestions/comments on the NIH grants process
- Media inquiries
- To let us know how we're doing
Topic Specific Assistance
Submitting an NIH Grant Application
Topic | Contact Email/Link |
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Need Assistance with Your Application Submission?
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Guidelines for Applicants Experiencing System Issues
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Funding Opportunities & Programs
Grants Policy & Guidelines
Data on NIH Funding
Topic | Contact Email/Link |
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Award Data/RePORT | DIS Help |
NIH RePORTER | RePORTER Help |
RCDC-Research, Condition and Disease Categorization | RCDC Help |
Finding NIH Staff
Link |
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NIH Enterprise Directory |
NIH Grants Administration Information Resources |