Frequently Asked Questions

The Knowledge Base has 405 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Social Security Number and Card
  2. Cards for Adults How do I apply for a new or replacement Social Security number card?
  3. Cards for Adults How do I change or correct my name on my Social Security number card?
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  1. Retirement
  2. What happens if I work and get Social Security retirement benefits?
  3. How can I plan for retirement?
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  1. Online Services
  2. More Things You Can Do Online How can I get a benefit verification letter?
  3. Applying for Benefits How do I apply for Social Security retirement benefits?
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  1. my Social Security
  2. Account Setup & Password Questions Can I create a my Social Security account if I have a security freeze or a fraud alert on my credit report?
  3. General Questions What is a “my Social Security” online account and how do I get one?
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  1. Spouses, Children, Survivors
  2. Spouses What is the eligibility for Social Security spouse’s benefits and my own retirement benefits?
  3. Survivors Who can get Social Security survivors benefits and how do I apply?
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  1. Disability
  2. Can I return to work while getting Social Security disability benefits?
  3. What are the eligibility requirements to get Social Security disability benefits?
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  1. Your Social Security Payments
  2. General Payment Questions What is the maximum Social Security retirement benefit payable?
  3. General Payment Questions What is the average monthly benefit for a retired worker?
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  1. Medicare
  2. What is the monthly premium for Medicare Part B?
  3. What is “Extra Help” under the Medicare prescription drug program and how can I apply?
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  1. Supplemental Security Income [SSI]
  2. What is the Supplemental Security Income (SSI) program and how can I apply?
  3. What do I need to report to Social Security if I get Supplemental Security Income (SSI)?
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  1. Taxes, Credits, Funding
  2. Taxes Must I pay taxes on Social Security benefits?
  3. Taxes How can I get a copy of my wage and tax statements (Form W-2)?
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  1. Same-Sex Couples
  2. Do I qualify for benefits as a spouse if I am now in, or the surviving spouse of, a civil union, domestic partnership, or other non-marital legal relationship?
  3. I am in a same-sex marriage. Could that affect my Supplemental Security Income (SSI) payment?
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  1. Other Topics
  2. General Questions How do I schedule, reschedule, or cancel an appointment?
  3. Death Records Where can I get a copy of the Death Master File?
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  1. Dynamic Help
  2. How can I request a benefit verification letter online?
  3. How can I change my address online?
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