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Frequently Asked Questions
- How to Repay Your Loans - Understanding Repayment - Loan Servicers
- FAFSA - Applying for Aid - Filling Out the FAFSA
- FAFSA - Applying for Aid - Next Steps - Correcting or Updating Your FAFSA
- How to Repay Your Loans - Understanding Default - Collections
- How to Repay Your Loans - Forgiveness, Cancellation, and Discharge - Public Service Loan Forgiveness
- How to Repay Your Loans - Understanding Repayment - Repayment Plans
- How to Repay Your Loans - Understanding Default - Getting out of Default
- FAFSA - Applying for Aid - Filling Out the FAFSA - The FSA ID
- FAFSA - Applying for Aid - Filling Out the FAFSA - Reporting Parent Information
- FAFSA - Applying for Aid
E-mail Us
You can email us anytime.
Call Us
1-800-4FED-AID
(1-800-433-3243)
International Caller? Can’t make a toll-free call?
1-334-523-2691
(1-800-433-3243)
International Caller? Can’t make a toll-free call?
1-334-523-2691
Hours of Operation
Monday–Friday
8 a.m.–11 p.m. Eastern time (ET)
Saturday–Sunday
11 a.m.–5 p.m. Eastern time (ET)
We are closed on federal holidays, the day after Thanksgiving and on December 24th.
We are open on New Year’s Day, Martin Luther King Jr.'s Birthday, and Washington's Birthday from 11 a.m.–5 p.m. ET.
Hearing Impaired?
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1-800-730-8913