United States Department of Agriculture
Animal and Plant Health Inspection Service
4700 River Road
Riverdale, MD 20737
Contact the APHIS Customer Service Call Center
1-844-820-2234
Monday-Friday - 8:30 a.m. to 5:00 p.m. ET
The APHIS Customer Service Call Center will be closed
November 24th – 25th in observance of the holiday.
For pet travel calls, visit: https://www.aphis.usda.gov/aphis/pet-travel
or contact the APHIS Veterinary Services' National Import Export Services
Center at 301-851-3300.
For plant imports, visit:
https://www.aphis.usda.gov/aphis/ourfocus/planthealth/import-information
or call 301-851-2046/877-779-5990 (Toll-Free) for the APHIS Plant Protection
and Quarantine’s (PPQ) Permit Services unit. You may also send an email to
Permit Services at plantproducts.permits@aphis.usda.gov.
For plant exports, visit:
https://www.aphis.usda.gov/aphis/ourfocus/planthealth/SA_Export or contact
PPQ’s Export Services at 301-851-2309, or by email at
PPQExportServices@aphis.usda. For additional questions concerning Export
Certifications, you may reach out to your State or State of export Export
Certification Specialist at: https://www.aphis.usda.gov/aphis/ourfocus/planthealth/sa_export/ct_export_certification_specialists.
Report a suspected plant pest or disease.
Permits (ePermits), Notifications, Petitions
For questions and assistance regarding permit application status, whether or not you need a permit, and regulations and policies concerning allowable imports please contact the appropriate office listed below:
Plants and Plants Products
Phone: 301-851-2046 or
Toll free: 1-877-770-5990
Email: plantproducts.permits@aphis.usda.gov
Pest Permits and Noxious Weeds
Phone: 301-851-2357
Toll free: 866-524-5421
Email: Pest.Permits@aphis.usda.gov
Genetically Engineered Organisms
Telephone Number: 301-851-3877
Email: biotechquery@aphis.usda.gov
ePermits Technical Support
Plant Imports (Contact Information)
Domestic Travel (Intrastate and Interstate Movement): For questions related to the movement of plants and plant products from one State to another or within a State, contact the State Plant Health Director.
Exports Call Center: 301-851-3300
Animals Products
Fax Number: 301-734-8226
AskNCIE.Products@aphis.usda.gov
Live Animals
VS-Live.Animals_Import.Permits@aphis.usda.gov
Select Agents
ASAP@aphis.usda.gov
Organisms and Vectors:
OV@aphis.usda.gov
Imports (bring into the U.S. from another country)
Report a concern about animal welfare
Search Active Licensees, Registered Facilities, Annual Reports, and Inspection Reports using the Animal Care Information System (ACIS) Search Tool
To find contact information for USDA agencies, offices, and personnel, please use one of the following directories.