Email as a Service (EaaS)
GSA's Cloud EaaS blanket purchase agreements (BPAs) provide a broad range of Email as a Service solutions for government. Government can speed their acquisition of email services in the cloud and save money by taking advantage of the pre-competed pricing already in place.
Government can get email solutions in the cloud through 17 EaaS BPA Awardees (Word, 243 KB).
Overview
You can buy Email as a Service (billed per mailbox), Office Automation, Electronic Records Management, Migration Services, and Integration Services, with security requirements at the FISMA moderate-impact level (and FISMA high-impact level for the Secret Enclave delivery model). The delivery models are Government community cloud, Private cloud, Secret enclave cloud, and Public cloud.
View the EaaS BPA consolidated pricing spreadsheet (Excel, 303 KB) for pricing by specific type and vendor, CLIN numbers, and more.
The EaaS offerings are available through five lots as shown below. Lots 1, 4, and 5 are mandatory, meaning that all provide these lots, and Lots 2 and 3 are optional, meaning that only some provide these lots.
| Lot Name | Definition |
|---|---|
| Lot 1 – Email as a Service (EaaS) | - Offers email service, calendar, contacts and collaboration (including Instant Messaging) on a per-mailbox basis. - Includes mobile device integration (Blackberry, iPhone, Android, Windows), Archive & eDiscovery capabilities. |
| Lot 2 – Office Automation | - Web conferencing. - Video chat, unified communications, integration with Voice over Internet Protocol (VOIP). - Intranet website creation with user creatable content, document repository and wiki capabilities. |
| Lot 3 – Electronic Records Management | - Integrates document management with email. - Provides application programming interface (API) for records management needs and eDiscovery tools that efficiently search through archives and files. |
| Lot 4 – Migration Services | - Migrate existing email system and data (mail, calendar, contacts). - End user and administrator training. - Services include migrating mobile users, integration with agency directory services, and project management of transition. |
| Lot 5 – Integration Services | - Broad range of labor categories (Word 68KB) for development and technical maintenance for integration of applications, project management, and other integration work. |
Features
Period of performance: September 1, 2012 to August 31, 2014. Contract Details:
- Five (5) year contract period: two (2) base years + three (3) one (1) year options
- Task orders are firm fixed price units and industry partners are encouraged to offer discounts/price reductions from their GSA Schedule contract prices on a task order basis
- Read the EaaS BPA requirements (Word, 155 KB)
More price competition and lower costs
Industry partners offer detailed ceiling pricing for explicitly defined standard services, so you can easily compare pricing across the 17 industry partners. We encourage you to negotiate lower prices in our task order. You can negotiate lower pricing for a lower level of service, but the service provider can not charge higher prices (above the specified ceilings) for a higher level of service.
View the EaaS BPA consolidated pricing spreadsheet (Excel, 303 KB) for pricing by specific type and vendor, CLIN numbers, and more.
Service Level Agreements (SLA) and more
Service providers are required to meet the SLA requirements specified in the solicitation, including service availability of 99.9 percent. Based on input from multi-agency EaaS Working Group, the BPA requirements have been developed to help your agency buy EaaS. For example, the BPA offers services that meet the National Archives Records Administration (NARA) requirements for records management, and requirements for the Secret Enclave delivery model were developed with Department of Defense (DOD) input.
Pay-as-you-go subscriptions
Our industry partners offer the five essential characteristics of cloud computing: network access, resource polling, on-demand self-service, rapid elasticity, and measured service. You can access your infrastructure over the Internet through any web browser, infrastructure can be quickly provided to you or scaled back, and the providers monitor your usage and charge you accordingly.
Available to all government customers
Federal, state, and local governments can order EaaS from the Cloud Eaas BPAs via the Cooperative Purchasing Program.
Frequently Asked Questions (FAQs)
Read some frequently asked questions (FAQs) (Word, 31 KB) about the EaaS BPA.
How to order
- Use the EaaS BPA ordering guide (Word, 260 KB) along with the conformed EaaS BPA (Word, 282 KB) which includes the BPA services and prices, statement of work (including requirements), and terms and conditions.
- View the EaaS BPA consolidated pricing spreadsheet (Excel, 303 KB) for pricing by specific type and vendor, CLIN numbers, and more.
- Use the EaaS BPA Awardees (Word, 243 KB) to contact or send your RFQ to the awardees.
- Use this sample statement of work (SOW) template (Word, 50 KB) to help start your RFQ documentation.
Security
- Agencies will be able to leverage the Federal Risk and Authorization Management Program (FedRAMP) for the EaaS BPA, dramatically reducing the time required for security assessment and authorization (A&A) to obtain an Authority to Operate (ATO).
- Agencies can order off the Blanket Purchase Agreement at any time and have the flexibility to grant their own ATO, provided the FedRAMP control baseline and templates are used.
- Cloud Service Providers (CSPs) are solely responsible for meeting the cost obligations associated with implementing, assessing, documenting and maintaining the FedRAMP control baseline. All CSPs are required to meet the FedRAMP security control baseline for Moderate Impact Systems for the Government Community Cloud, Public Cloud and Private Cloud offerings. The Secret Enclave Cloud requires the High Impact level baseline plus additional controls for safeguarding classified data.
Industry partners
There are seven groups of vendors based on type of delivery model and type of pricing (U.S. or Worldwide).
View a matrix (PDF, 98 KB) of the vendors, delivery models, solutions, and types of pricing available. Each group of awardees includes mandatory service offerings including:
- Email as a Service
- Migration Services
- Integration Services
They could include:
- Office Automation
- Records Management
Read about the 17 EaaS BPA awardees (Word, 243 KB) in these categories:
- Government Community Cloud (U.S. Pricing)
- Government Community Cloud (Worldwide Pricing)
- Provider Furnished Private Cloud (U.S. Pricing)
- Provider Furnished Private Cloud (Worldwide Pricing)
- Secret Enclave Private Cloud (U.S. Pricing)
- Public Cloud (U.S. Pricing)
- Public Cloud (Worldwide Pricing)
If you want assistance with the ordering process, please send your request to CloudPMO@gsa.gov.
The shortcut to this page is www.gsa.gov/eaas.
